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Process Specialist – QC (Finance)
Job Location:
Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
6 June 2026 (30+ days ago)
Posted:
Application Deadline:
3 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position Summary:
Required skill set:
Technical Skills -
Job duties and responsibilities:
- Conduct process audits deploy designed processes analyze and report performance on quality
- Support and implement de-risking plans for the process
- Share and document best practices
- Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery
- Monitor transactions and calls for compliance and highlight any failures to the team concerned
- Provide feedback to the agents based on the findings of the monitoring
- Participate in calibration processes with clients
Required skill set:
Technical Skills -
- Minimum 3 years of relevant experience in P2P process including at least one year as a quality auditor
- Accounting Fundamentals Understanding of payment documents knowledge on how to match 3 way exceptions knowledge on GR /IR resolutions knowledge on payrun dates
- Understanding of Accounting Documents - PO GRN Invoice Credit /Debit note Remittance advices AR Invoices Proof of Delivery Bill of Lading etc.
- End to end knowledge on P2P cycle along with fair understanding of O2C and R2R
- Knowledge on compliance requirements if any (eg Tax components & requirements)
- Practical knowledge on ERPs knowledge on interpreting and comparison of reports knowledge on how and where controls can be put in
- Knowledge on Transaction Codes to generate the required reports for insights
- Good verbal and written communications
- Strong decision making and analytical ability
- Able to negotiate good presentation skills and Client Interfacing
Job duties and responsibilities:
- Collect collate and analyze performance data on accuracy
- Conduct process audits identify gaps in execution process steps and provide feedback to agents / TLs
- Highlight key areas of improvement and prepare action plans specific to each area
- Create huddle packs based on the RCAs completed
- Create and implement sampling plan conduct calibration session and feedback session
- Initiate/Participate in calibration sessions with the Client and provide RCA for weak performances
- Creating awareness by training and bringing visibility to Risk quality initiatives in the engagement
- Collect and analyze customer complaints and escalations. Report and act on the corrective actions for all the complaints and escalations
- Report and track implementation of corrective actions to ensure process continuity and stability
- Ensure the knowledge data base is up to date and conduct regular floor audits to measure awareness
- Focus on adherence to compliance in transaction monitoring and highlight failures to stake holders
- Identify initiate and own sig sigma and lean projects to improve metrics drive behaviors and reduce costs
Required Experience:
IC
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
