People Services Team Leader

Job Description:

Dentsu is a global leader in integrated growth and transformation driving sustainable solutions and innovation for some of the worlds most influential brands. Founded in 1901 dentsu operates in approximately 120 countrieswith a team of approximately 68000 employees and boasts a network of world-class brands including Carat Dentsu Creative dentsu X iProspect Merkle and more. These brands each with deep expertise in media creativity and digital collaborate to deliver integrated growth solutions that create lasting meaningful impact.

As we look toward the future dentsu is focused on Innovating to impactfostering collaboration creativity and cutting-edge technology to drive real transformative change.

What your typical day will look like:

As a People Services Team Leader you will lead a team of People Services Advisors across Singapore Malaysia and Thailand ensuring the delivery of high-quality compliant and efficient HR services to support business and employee needs across the region. You will be responsible for driving operational performance maintaining service excellence and ensuring HR processes and procedures are consistently executed to a high standard.

Working closely with People Services team members HR stakeholders and key business partners you will coordinate day-to-day service delivery activities monitor team performance and provide guidance to ensure service levels and business requirements are met. You will leverage operational insights performance metrics and continuous improvement opportunities to enhance service effectiveness promote best practices and create greater visibility of how the People Services function supports the organisation. As a people leader you will foster a collaborative accountable and customer-focused culture while developing team capability and driving operational excellence across the People Services function.

Core responsibilities include:

• Lead coach and develop a team of People Services Advisors across Singapore Malaysia and Thailand fostering a high-performing collaborative and service-oriented culture while ensuring the delivery of high-quality HR services.
• Monitor team workflows service queues SLAs and KPIs to ensure service delivery standards are met using data and insights to improve operational performance and service quality.
• Drive continuous improvement initiatives by identifying process optimisation opportunities enhancing service delivery effectiveness and supporting broader HR transformation objectives.
• Maintain and govern knowledge management practices ensuring data dictionaries business rules SOPs and internal knowledge bases remain accurate up to date and accessible.
• Partner closely with the People Services Manager HR Directors and HR stakeholders across supported markets acting as a key operational escalation point and gathering feedback to continuously improve service delivery.
• Support digital transformation and cross-functional projects contributing as a coordinator or project team member to drive operational efficiencies and strengthen employee experience.

• Ensure all People Services activities are delivered in compliance with local employment legislation statutory requirements data privacy regulations and internal governance standards across supported markets.

A bit about you:

• Proven experience leading HR Operations People Services Shared Services or Employee Lifecycle teams within a multi-country or regional environment.
• Strong understanding of HR service delivery processes and employee lifecycle administration with a focus on operational excellence service quality and compliance.
• Demonstrated people leadership experience with the ability to coach develop and motivate teams within a structured service environment.
• Hands-on experience working with HRIS platforms preferably Workday including employee data management transaction processing reporting and supporting process improvements.
• Strong stakeholder management communication and problem-solving skills with the ability to collaborate effectively across HR teams business leaders and regional stakeholders.
• Analytical and process-oriented with experience leveraging SLAs KPIs operational data and system capabilities to drive continuous improvement and informed decision-making.

Whats in it for you:

• Flexible hybrid working arrangement.
• The opportunity to give back with dedicated volunteer leave and our whole-company event One Day for Change
• 3 whole company Wellness days off per year for you to switch off and take your day your way
• Career Development and Learning & Development opportunities including access to our global online dentsu University
• Be part of a global network that truly invests in recognising performance with via our Never Before Awards and social impact including having a clearly mapped path to becoming net zero

Be part of a global network that truly invests in recognising performance with via our Never Before Awards and social impact including having a clearly mapped path to becoming net zero

Dentsu Values

Will live the dentsu 8 Ways at all times: We Dream Loud We Inspire Change We Team Without Limits We All Lead We Make It Real We Climb High We Choose Excitement We Are A Force For Good.

Inclusion and Diversity

Were proud to be different and that starts with our people. We believe in equal opportunities for everyone. We wont define people by their race gender sexual-orientation age or disability. Individuality is what makes us great we want everyone to bring their full self to work and create something amazing. Thats what we care about.

So whether youre joining us or looking to move to a different part of the business we work hard to make sure we create equal opportunities for everyone.

Keeping connected

Please visit our website to find out more and connect with us on social.

*Please include an updated CV in your application.

**We regret that only short-listed candidates will be notified.

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