Partner Operation Specialist

Get to Know the Team

We are the operational engine behind our driver and delivery partner network. Our team focuses on building strong community ties solving complex daily challenges and scaling smooth operational processes. We thrive on data-driven decision-making rapid problem-solving and ensuring every partner feels supported heard and valued.

Get to Know the Role

As a Partner Operations Specialist you will own the end-to-end partner engagement lifecycle. You will sit at the intersection of community building and operational strategyleading partner workshops analyzing trend data to fix process inefficiencies and managing incident response protocols. If you are an adaptable problem-solver who enjoys working directly with people while optimizing backend systems this role is for you.

This role report to Assistant Manager KRG and Driver Training and will be onsite based in the Malaysia Ipoh office.

The Critical Tasks You Will Perform

• Training & Engagement: Lead onboarding workshops and license training for partners while hosting community events to introduce new products and services.
• Process Improvement: Analyze operational trends spot bottlenecks and fix inefficiencies to keep daily operations running smoothly.
• Incident & Stakeholder Management: Handle operational emergencies and serve as the main point of contact for internal teams and external partners to resolve issues quickly.
• Support & Escalations: Manage escalated partner issues (both online and face-to-face) with empathy to keep satisfaction high.
• Data & Insights: Review performance data and partner feedback to suggest smart operational improvements to leadership.
• Admin & Cross-Team Collaboration: Handle essential paperwork coordinate with internal departments (Payments Dispute etc.) and complete ad-hoc tasks as assigned.

Qualifications :

What Essential Skills You Will Need

• You have Bachelors degree in any discipline with proficiency in English and Bahasa Malaysia.
• You have 1 year of experience in a business or tech company.
• Fluent in written and spoken English and Malay with additional proficiency in Mandarin and Cantonese.
• You are a good initiator to pre-empt address issues and able to work independently.
• Tech-savvy and data-driven professional with Microsoft Office AI tools process optimization conflict resolution and partner support.
• You are able handle multiple tasks at once in high-pressure situations and proactively.

Additional Information :

Life at Grab

We care about your well-being at Grab here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
• Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work :

No

Employment Type :

Full-time