Order Management Supervisor

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Pall Corporation one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

As a global leader in high-tech filtration separation and purification Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse global customer needs across a wide range of applications to advance health safety and environmentally responsible technologies. From airplane engines to hydraulic systems scotch to smartphones OLED screens to papereveryday Pall is there helping protect critical operating assets improve product quality minimize emissions and waste and safeguard health. For the exponentially curious Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery determination and innovation.

Learn about the Danaher Business System which makes everything possible.

The Customer Service Supervisor is responsible for collaborating cross-functionally to lead a team working to achieve high customer satisfaction from order placement to order fulfillment. This may include key account management order status returns e-commerce live chat and customer engagement. This role acts as the direct supervisor leader to a group of customer service representatives.

This position is part of the Customer Service Team and will be located in Pall Corporation PJ Malaysia and will be an on-site role.

In this role you will have the opportunity to:

• Manages a team of associates responsible for end to end Order to Cash process via phone email and e-commerce.
• Collaborate with customers sales operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries.
• Partners with sales and customer service representatives to satisfy customer needs.
• Serves as the point person for complex inquiries and escalations.
• Ensures Palls policies and procedures are current and executed to compliantly meet requirements.
• Coaches/mentors the associates in their career development.
• Communicates Palls vision and leads by example by involving in the continuous improvement as part Danaher Core Behavior.

The essential requirements of the job include:

• College degree technical training in customer service or equivalent experience.
• Knowledge in order management and SAP is a MUST.
• Driven to deliver excellent customer satisfaction with the ability to solve customer problems and inquiries in high demand fast-paced multi-tasking environment.
• Excellent verbal and written communication skills in English.
• Organizational and analytical skills ability to prioritize and customer centric mindset.
• Ability to manage through conflict and adapt to the changes.
• Ability to coach and lead the team towards working in ONETEAM and adhere to organization policy.

It would be a plus if you also possess previous experience in:

• Ability to communicate clearly in verbal and written format in English language.
• Experience in customer service or customer-facing role and project improvement.

Pall Corporation a Danaher company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at .

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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