Operations Manager

About The Role:

We are seeking an experienced Operations Manager to run the day-to-day operations of our HVAC/ACMV business covering both project/contract work and ongoing servicing & maintenance contracts. This role is hands-on: overseeing daily technician dispatch keeping the office back-end running smoothly and making sure jobs are quoted scheduled executed and billed without things falling through the cracks. We need someone with a technical background who is equally comfortable on the tools on the phone with a client and behind a
desk managing the numbers.

Key Responsibilities:

Servicing & Maintenance

• Manage day-to-day dispatch of technicians for servicing preventive maintenance and breakdown/callout jobs
• Plan and maintain the daily/weekly technician schedule balancing manpower against job load and urgency
• Track service contract renewals PM schedules and ensure SLAs/response times are met
• Handle escalations from clients on breakdowns or service quality issues
• Review job sheets service reports and spare parts usage submitted by technician

Projects & Contracts

• Oversee project execution for HVAC/ACMV installation and retrofit works from award through handover
• Review technical proposals quotations and variation orders before client submission
• Manage project costing and budgets; accountable for margins on both projects and service contracts
• Negotiate with subcontractors and suppliers on pricing and deliver

Office & Team Management

• Oversee office back-end flow: job order processing invoicing quotation follow-ups and documentation
• Coordinate between office admin staff technicians and site engineers to keep information flowing both ways
• Lead mentor and manage performance of technicians service engineers and back-office staff
• Maintain records for compliance warranty and audit purposes (service history job costing safety
  documentation)
• Report regularly to the Business Development Director / CEO on operations financials and manpower issues

Key Requirements:

• Minimum 810 years in the HVAC/ACMV industry with experience across both projects and servicing/maintenance operations
• Prior experience managing a technician team and daily dispatch/scheduling not purely project-based background
• Comfortable managing office administrative flow (job orders invoicing documentation) not just field operations
• Proven track record handling budgets costing or P&L for a team or division
• Strong technical grounding in ACMV systems; able to read drawings and troubleshoot with technicians when needed
• Diploma/Degree in Mechanical Engineering Building Services or related field
• Strong organizational client-facing and people management skills

Working Location:

Kuchai Lama Kuala Lumpur

Remuneration:

RM 6500 - RM 10000

Consultant In-charge:

Jason