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Operations Manager (F&B Retail)
Job Location:
Monthly Salary:
Experience Required:
Posted:
11 September 2026 (11 hours ago)
Posted:
Application Deadline:
9 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role Overview:
We are looking for an experienced Operations Manager to oversee the day-to-day running of our retail outlets across Malaysia. This role is responsible for ensuring consistent product quality service standards and profitability across all stores while supporting the companys expansion plans.
Key Responsibilities:
- Oversee daily operations across all outlets ensuring compliance with brand SOPs food safety and hygiene standards.
- Manage outlet openings including site readiness staffing and launch execution.
- Lead and manage a team of Area Managers setting clear KPIs and holding them accountable for outlet performance in their regions.
- Own overall network performance: sales food cost labour cost wastage and customer satisfaction across all outlets.
- Review store audit results submitted by Area Managers and drive corrective action at scale.
- Plan and oversee new outlet openings and market/territory expansion coordinating with Area Managers on readiness and launch.
- Coach and develop Area Managers; build succession pipeline for future Area Manager and Outlet Manager roles.
- Consolidate and analyze sales/operational data across regions to identify trends risks and opportunities.
- Manage relationships with central kitchen/warehouse and key vendors on supply chain matters.
- Own the operations budget; review and approve regional budgets proposed by Area Managers.
- Ensure compliance with national regulations (licensing Halal certification occupational safety) across all regions.
- Act as escalation point for issues Area Managers cannot resolve at their level.
- Represent operations in leadership/management meetings and contribute to company-wide strategy.
Requirements
- Bachelors degree in Business Hospitality F&B Management or related field.
- Minimum 78 years experience in multi-unit retail/F&B operations including at least 3 years managing managers (e.g. Area Managers Regional Managers or equivalent).
- Experience in franchise or QSR operations strongly preferred.
- Proven track record managing a network of outlets across multiple regions/states.
- Strong leadership coaching and people development skills this role is as much about managing managers as it is about operations.
- Strong analytical skills; comfortable working with consolidated multi-region data.
- Proficient in Excel/Google Sheets; POS and inventory systems experience required.
- Fluent in English and Bahasa Malaysia; Mandarin is an advantage.
- Willingness to travel frequently across regions.
Required Skills:
Multi-Unit Operations Management Team Leadership People Development & Coaching Performance Management (KPIs) Budgeting & Cost Control Food Cost & Labour Cost Analysis Inventory & Supply Chain Management Franchise/QSR Operations Knowledge Store Audit & Compliance Management Food Safety & Hygiene Standards (HACCP/Halal) Standard Operating Procedures (SOP) Implementation Data Analysis & Reporting Stakeholder & Vendor Management Crisis & Escalation Management Expansion & New Outlet Planning Strategic Planning Decision-Making Problem-Solving Communication Skills Negotiation Skills Time Management Microsoft Excel/Google Sheets Proficiency POS System Proficiency Bilingual Proficiency (English & Bahasa Malaysia)
