Onshore Regional Network, Security, Telecommunications Engineer [Sepitang]

This role requires strong technical expertise hands-on onsite support experience and effective collaboration with Level 3 teams vendors and customer stakeholders.

Key Responsibilities

Technical Support & Operations

• Provide Level 2 onsite support for network and infrastructure technologies including:

  • LAN WAN and Wireless Networks (Cisco Router switches WLC and access points) (Aurba WLC and access points)

  • IP Telephony and Unified Communications (Cisco Webex CC)

  • Audio Visual (AV) and Video Conferencing systems (Polycom and other)

  • Firewalls and basic network security components (PaloAlto)

  • Building Security Systems (CCTV access control alarm systems)

  • Pervasive wireless Telecommunication systems and structured cabling

• Perform fault isolation troubleshooting and root cause analysis for incidents and service degradations

• Execute network changes migrations upgrades and installations as per change management processes

• Support planned maintenance activities and emergency restoration efforts

Incident Problem & Change Management

• Handle and resolve incidents and service requests within SLA timelines

• Escalate complex issues to Level 3 or vendors with proper documentation and technical analysis

• Participate in problem management investigations and preventive actions

• Adhere to ITIL-based processes for incident problem and change management

• Customer & Stakeholder Engagement

• Act as an onsite technical representative for NTT DATA at customer locations

• Communicate clearly with customers regarding issue status resolution progress and service impact

• Support service reviews audits and onsite inspections as required

• Documentation & Reporting

• Maintain accurate technical documentation runbooks and network diagrams

• Update incident records change logs and asset information in ticketing systems

• Contribute to knowledge base articles and standard operating procedures (SOPs)

Required Skills & Qualifications

Education & Experience

• Diploma or Bachelors degree in Information Technology Engineering or related field

• 35 years of hands-on experience in onsite network / infrastructure support in enterprise or managed services environments

Technical Skills

• Solid understanding of:

  • LAN WAN and Wireless networking concepts

  • IP Telephony and VoIP fundamentals

  • AV and video conferencing technologies

  • Firewall fundamentals and basic security principles

  • Building security and surveillance systems

  • Telecommunication systems and cabling standards

• Experience with network troubleshooting tools and methodologies

• Familiarity with enterprise environments and SLA-driven support models

Tools & Processes

• Experience using ITSM / ticketing tools (e.g. ServiceNow or equivalent)

• Understanding of ITIL processes and operational best practices

• HSE processes