Messaging Services Advisor
Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow belong and thrive.
Responsibilities
- A customer-centric approach with a focus on delivering high-quality support.
- Strong verbal and written communication skills with the ability to explain technical concepts to end users Understanding their requirements and creating a positive client experience throughout the total client journey.
- Individuals understand their own area and can perform all facets of their role. Good analytical excellent communication and problem-solving skills - Energetic self-motivated and self-sufficient in accomplishing tasks.
- Works on abstract and complex problems requiring evaluation of intangible variables.
- Integrates trends data and information into plans deliverables and recommendations.
- Provides advanced technical support within area of expertise to clients on complex integration issues and escalation.
- Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
- Regularly exercises discretion and independent judgment on technical matters.
- Good working knowledge and demonstrated ability utilizing systems tools and procedures to accomplish job.
- Builds deeper understanding of processes procedures customers and organization
- Flexibility to adapt to changing technologies and environments with a proactive approach to continuous learning
Technical Skillset
- Health checks reporting monitoring capacity management and proactive configuration management support
- In-depth knowledge of SharePoint Online architecture site collection administration permissions models and Microsoft 365 ecosystem Security hardening and patch/update management support
- Collaboration components configuration management
- Search engine configuration management and Content management configuration support
- Configuration and Customization: Manage site collection administration permissions content types lists libraries workflows and templates. Configure advanced features such as hub sites managed metadata search optimization and retention policies.
- Utilize monitoring tools and analytics (e.g. Microsoft 365 Security & Compliance Center SharePoint Admin Center) to track usage performance and compliance metrics. Generate and present regular reports to management.
- A customer-centric approach with a focus on delivering high-quality support.
- Strong verbal and written communication skills with the ability to explain technical concepts to end users
- Understanding their requirements and creating a positive client experience throughout the total client journey.
- Flexible working in shifts supporting 24X7 / SGT / MYT steady state operations.
- Individuals understand their own area and can perform all facets of their role. Good analytical excellent communication and problem-solving skills - Energetic self-motivated and self-sufficient in accomplishing tasks.
- Performs a variety of maintenance tasks associated with the support modification and updating and patching servers also include software installations upgrades and tests.
- Works on abstract and complex problems requiring evaluation of intangible variables.
- Integrates trends data and information into plans deliverables and recommendations.
- Provides deep subject matter expertise advice and program delivery
- Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
- Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
- Regularly exercises discretion and independent judgment on technical matters.
- Good working knowledge and demonstrated ability utilizing systems tools and procedures to accomplish job.
- Builds deeper understanding of processes procedures customers and organization
- Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.
- Performs root cause analysis on failed components and implements corrective measures
- Flexibility to adapt to changing technologies and environments with a proactive approach to continuous learning
Qualification & Experience Requirements
- Bachelors degree in computer science Engineering or related field.
- 8 years of experience Sharepoint Online and one drive.
- Microsoft Sharepoint certification preferred.
Workplace type:
About NTT DATA
NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with
unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @ email address. If you suspect any fraudulent activity please contact us.
Required Experience:
Unclear Seniority
About Company
NTT drives innovation globally with human-centered technology, creating a connected future for people and communities.
