Mandarin Speaking Customer Support Representative

Location: Kuala Lumpur Malaysia (Comprehensive Relocation Provided)

Are you eager to build an exciting career within the booming digital travel and lifestyle ecosystem We are currently seeking driven highly articulate Mandarin-Speaking Customer Success Specialists to join our multicultural corporate team in the heart of Kuala Lumpur Malaysia.

In this position you will be an essential asset to our premier Digital Booking & Reservation Platform. You will advocate for international users and premium vendors across major Mandarin-speaking regionssimplifying reservation management resolving technical application bugs and upholding a world-class standard of service.

Core Responsibilities

As a Customer Success Specialist your day-to-day operations will involve:

• Omnichannel Engagement: Communicate effectively with platform users and commercial clients via inbound phone calls live web chat and email handling all interactions seamlessly in Mandarin.
• End-to-End Booking Care: Overseas reservations throughout their entire cycle managing itinerary changes cancellation requests and secure payment processing.
• Vendor Diplomacy: Work directly with hotel operators local vendors and venue managers to settle booking discrepancies arrange special accommodations and synchronize live system availability.
• Technical Guidance: Guide users through account configuration digital wallet features loyalty reward redemptions and basic app navigation.
• De-escalation & Retention: Apply high emotional intelligence and professionalism to ease customer frustrations turning complex service challenges into positive brand impressions.
• Database Management: Keep highly organized detailed logs of client requests escalated issues and software bugs within our English-language CRM system.

Candidate Profile & Requirements

Language Capabilities

• Mandarin: Native or business-level fluency. Candidates must be highly skilled at reading and typing in Simplified and/or Traditional Chinese characters across all digital channels.
• English: B2 proficiency minimum (Upper-Intermediate). You must feel confident utilizing English-language software understanding company documentation and collaborating with international colleagues.

Education & Technical Aptitude

• Qualifications: A Diploma or Bachelors Degree in any field (specializations in Communications Linguistics or Hospitality are highly valued).
• Experience: Prior backgrounds in call centers or hospitality are a plus though not strictly required.
• Tech Savviness: Comfortable multi-tasking across dual monitors adapting to new mobile software environments and maintaining a typing speed of 40 words per minute.
• Availability: Flexible and willing to work a rotational shift scheduleincluding weekends and public holidaysto align with international user demand.

Total Rewards & Corporate Benefits

Financial & Well-being Package

• Competitive Income: A solid monthly base salary enhanced by language premiums shift differentials and attendance bonuses.
• Performance Incentives: Monthly KPI rewards based directly on service metrics and productivity.
• Health Protection: Premium medical life and surgical insurance starting on your very first day.
• Paid Leave: Full annual leave medical leave and statutory public holiday benefits.

Global Relocation Support (For Candidates Moving from China)

To guarantee a completely seamless transition to Malaysias capital we offer a dedicated relocation program:

• Visa Assistance: Full financial and administrative handling of your Malaysian Employment Pass.
• Air Travel: A fully paid one-way flight ticket from your home country straight to Kuala Lumpur.
• Transition Housing: 30 days of complimentary accommodation in a hotel or serviced apartment upon arrival.
• Settling-In Stipend: A cash allowance to help cover initial local moving and setup expenses.
• On-the-Ground Logistics: Dedicated HR handlers to help with airport pickup purchasing a local SIM card and opening your Malaysian bank account.

Professional Growth & Workplace Culture

• State-of-the-Art Workspace: Work out of a modern open-concept corporate tower in Kuala Lumpur featuring premium lounges and vibrant breakout zones.
• Accelerated Advancement: Transparent promotion pathways to transition into Team Leadership Quality Assurance Workforce Management or Corporate Training within 12 to 18 months.
• Skill Development: Ongoing access to soft-skills training programs cross-functional projects and international leadership workshops.

Why Join Us in Kuala Lumpur

As Malaysias high-energy capital Kuala Lumpur effortlessly fuses historic culture with a futuristic skyline world-class retail and an incredible food scene. Standing as one of Southeast Asias most affordable yet cosmopolitan cities it gives expatriates an exceptional standard of living efficient public transit and a central geographical location perfect for exploring Asia.

How to Apply

To take the next step please click Apply Now and submit your current resume in English. Shortlisted applicants will receive an email invitation for a preliminary phone interview and a virtual language assessment.