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Manager, Commercial & Operational Strategy

Delivery Hero


Job Location:

Kuala Lumpur - Malaysia

Monthly Salary: Not provided by the employer
Posted: 25 July 2026 (30+ days ago)
Application Deadline: 22 October 2026
Vacancies: 1 Vacancy

Job Summary

Join our regional leadership team to drive data-led commercial execution operational rigor and platform scaling across our marketplace ecosystems. We are hiring strategic analytical and execution-focused Managers to bridge central strategy and country teams. Depending on your background you will lead high-impact initiatives across one of two core streams:

  • Stream A (Commercial Excellence): Focuses on sales force capacity partner portfolio segmentation target setting and sales incentive governance.
  • Stream B (Vendor Self-Service Strategy): Focuses on multi-market product GTM rollouts vendor portal adoption and funnel optimization across 16 markets (foodora Yemeksepeti foodpanda).

Key Responsibilities
Strategic Execution & GTM

  • Commercial Coverage & Rollouts: Build regional frameworks for partner segmentation portfolio balancing and feature rollouts to optimize commercial bandwidth and accelerate tool adoption.
  • Behavioral Shift & Adoption: Design strategies and pilots to shift operations from manual/agent-assisted processes to scalable digital self-service solutions.

Performance Management & Governance

  • Target Setting: Manage recurring target-setting cycles translating financial priorities into team and individual KPIs across local markets.
  • Incentives & Controls: Design simulate and govern sales incentive programs (SIP) and self-booking targets to ensure fairness profitability and strategic alignment.

Operational Excellence & Analytics

  • Data Diagnostics: Isolate performance bottlenecks conduct funnel drop-off analyses and build analytical frameworks to convert data into clear commercial decisions.
  • Process Standardization: Eliminate operational variance by building repeatable playbooks standardizing cross-market workflows and leveraging AI/automation to scale operations.
  • Cross-Functional Alignment: Act as the strategic bridge between Product Central Strategy Finance and Local Commercial teams to resolve execution blockers and align roadmaps.
  • Project management: Act as owner of key deliverables and engagements with stakeholders to ensure continued progress and delivery

 


Qualifications :

  • Experience: 45 years in commercial strategy revenue/sales operations strategic ops product management FP&A or business analytics within tech marketplace or e-commerce environments.
  • Matrix Leadership: Proven track record of influencing cross-functional teams and aligning regional and country leadership without direct authority.
  • Analytical Rigor: Exceptional problem-solving skills with complex datasets scenario modeling and performance benchmarking (Advanced Excel/Google Sheets required; SQL BI tools or Salesforce preferred).
  • Execution Discipline: End-to-end program management experiencefrom initiative design and pilot testing to multi-market rollout and post-launch optimization.
  • Education: Bachelors degree in Business Economics Finance Engineering Statistics or a related quantitative field (or equivalent practical experience).

Remote Work :

No


Employment Type :

Full-time


About Company

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As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to del ... View more

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