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Manager, Commercial Excellence

Delivery Hero


Job Location:

Kuala Lumpur - Malaysia

Monthly Salary: Not provided by the employer
Posted: 28 October 2026 (11 hours ago)
Application Deadline: 25 January 2027
Vacancies: 1 Vacancy

Job Summary

The Manager Commercial Excellence enables consistent data-led commercial execution across our regional markets. You will support how restaurant partners are segmented and assigned to Sales and Account Management teams how commercial capacity is planned and how targets and incentive programs are designed and governed.

Working across Regional Commercial Strategy country teams Finance People and Data you will translate business priorities into scalable frameworks reliable performance insights and clear ways of working.

Main Responsibilities

  • Commercial Capacity & Partner Coverage: Develop regional frameworks for segmenting restaurant partners assigning portfolios and determining the appropriate level of commercial support. Use partner potential workload and team capacity to guide headcount planning and portfolio rebalancing.

  • Target Setting & Performance Planning: Manage recurring target-setting cycles and translate business and financial priorities into country team and individual targets. Develop scenarios that consider market opportunity capacity seasonality and historical performance.

  • Incentive Design & Governance: Partner with cross-functional regional teams to support KPI design plan simulations performance validation and effectiveness reviews ensuring incentives are practical fair and aligned with business priorities.

  • Operational Transformation & Process Excellence: Lead cross-market initiatives that improve how country teams plan execute and manage performance across partner coverage targets and incentives. Standardize processes and controls using AI and automation where appropriate to reduce manual effort and enable more scalable ways of working.

  • Analytics & Data Integrity: Define the analytical requirements business logic metrics and performance benchmarks needed across partner coverage targets and incentives. Partner with Product and Analytics teams to develop the required data products and reporting ensuring outputs are accurate consistent and translated into actionable recommendations.

  • Stakeholder Alignment & Market Adoption: Build alignment across regional and country teams resolve implementation challenges and support the adoption of new methodologies tools and processes. Develop clear guidance and training materials incorporate market feedback and scale effective practices across countries.

 


Qualifications :

  • Minimum 45 years of experience in commercial strategy sales or revenue operations FP&A incentive compensation business analytics or a related field within technology marketplace or e-commerce environments.

  • Bachelors degree in Business Economics Finance Statistics Industrial Engineering or another quantitative field; equivalent practical experience is also valued.

  • Experience in target setting commercial capacity and coverage planning portfolio management performance management or incentive design.

  • Strong analytical and structured problem-solving skills with experience working with complex datasets identifying inconsistencies reconciling multiple data sources and translating analysis into commercial decisions.

  • Strong program management communication and stakeholder-management skills with the ability to influence cross-functional teams and drive the adoption of new processes across regional and country organizations.

  • Advanced proficiency in Google Sheets or Microsoft Excel. Knowledge of SQL business intelligence tools and Salesforce or another CRM platform is an advantage.

  • Experience applying AI or automation to improve operational workflows is a plus.

  • Proactive pragmatic and comfortable working in a fast-paced and evolving environment.


Remote Work :

No


Employment Type :

Full-time


About Company

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As the worldÂ’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of EuropeÂ’s largest tech platforms, we enable ambitious talent to del ... View more

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