Logistics and Fulfillment Specialist

Are you an experienced logistics and supply chain professional with a passion for delivering exceptional customer service and operational excellence

We are seeking an APAC Logistics & Fulfillment Specialist to join our regional team supporting customers and stakeholders across Asia Pacific. This is a highly visible role that combines order fulfillment logistics execution stakeholder management and continuous improvement within a fast-paced multinational environment.

You will play a critical role in ensuring the seamless execution of service sales and program orders while partnering closely with internal teams freight providers warehouses and customers throughout the region.

What Youll Be Doing

Order Fulfillment & Customer Operations

• Manage end-to-end fulfillment of Service Program and Sales orders across APAC.
• Ensure customer orders are processed accurately and delivered in line with customer commitments.
• Act as the primary point of contact for fulfillment-related customer inquiries and escalations.
• Collaborate with Service Sales Program Management Logistics and Supply Chain teams to ensure smooth execution.
• Proactively identify and resolve order issues inventory constraints shipment delays and service interruptions.

Logistics & Transportation Management

• Coordinate domestic and international shipments with freight forwarders ocean carriers transportation providers and warehouses.
• Manage logistics execution to achieve customer requirements at the most cost-effective solution.
• Work closely with regional 3PL partners to ensure service performance compliance and operational excellence.
• Support logistics cost reduction initiatives and continuous improvements.
• Ensure adherence to trade compliance requirements and shipping documentation processes.

Systems Reporting & Process Improvement

• Utilize SAP and WMS systems to manage orders inventory and fulfillment activities.
• Monitor fulfillment performance and key operational metrics.
• Analyze operational challenges and recommend process improvements.
• Participate in cross-functional projects focused on productivity service enhancement and operational efficiency.
• Ensure compliance with company policies procedures and ethical standards.

Qualifications :

What Were Looking For

Qualifications

• Bachelors Degree in Supply Chain Logistics Business Engineering or a related discipline.
• Professional qualifications in Logistics or Supply Chain Management are advantageous.

Experience

• Proven experience in Logistics Supply Chain Operations Order Fulfillment Freight Forwarding or Customer Operations.
• Strong experience working with:
  • Freight Forwarders
  • Ocean Freight
  • Air Freight
  • Shipping & Transportation Providers
  • Warehousing & 3PL Operations
  • Import & Export Processes
• Experience managing customer orders and regional logistics operations.
• Exposure to process improvement projects and operational excellence initiatives.

Skills & Competencies

Strong knowledge of logistics and supply chain processes

Experience using SAP and Warehouse Management Systems (WMS)

Excellent customer service and stakeholder management skills

Strong analytical and problem-solving capabilities

Ability to prioritize and thrive in a dynamic fast-paced environment

Strong organizational communication and interpersonal skills

Proficiency in Microsoft Excel and MS Office Suite

Self-motivated with a continuous improvement mindset

Japanese language capability would be highly advantageous to support regional stakeholders and business operations.

Additional Information :

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a world-leader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Detection nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website.

Remote Work :

No

Employment Type :

Full-time