License Assurance Analyst
Job Location:
Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
22 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
License Assurance Analyst
About Us:
At Sitecore our mission is to simplify how brands reach engage and serve people by delivering intelligent personalised digital experiences that connect the world. We empower the worlds most iconic brands to build lifelong relationships with their customersseamlessly smartly and at scale.
As the leading provider of agentic digital experience software Sitecore brings together content commerce and data into one composable platform that enables brands to deliver millions of meaningful adaptive experiences every day. Trusted by global leaders such as American Express Porsche Starbucks and LOréal Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.
Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together.Our valuesguide how we lead innovate and are the behaviors that bring our mission and vision to life every day in every interaction.
As we continue to evolve we are actively cultivating AI skills across our teams to unlock new levels of creativity efficiency and insight. From engineering to customer experience AI capabilities are becoming integral to how we design build and deliver the next generation of digital more at
About the Role:
The License Assurance Analyst is an individual contributor role who independently owns and drives software license compliance reviews across Sitecores strategic and enterprise customer base. This dynamic role entails working closely with internal teams and customers to determine if the Sitecore customer complies with the terms and conditions of its agreement(s) pricing and licensing. The candidate will work through a large number of customers to assess identify and pass on compliance-related opportunities to field sales and support commercial closures.
The candidate should possess analytical skills be detail-oriented and have excellent communication skills as they will be required to work closely with global teams.
What youll be doing:
- Execute end-to-end License Compliance outreach and reviews for an assigned portfolio of customers collaborating with Sitecores Field Sales Product Managed Cloud Operations Legal and Finance teams.
- Apply established licensing rules to interpret standard multi-product licensing and contractual terms escalating complex cases for guidance.
- Analyze license purchase and deployment data to identify potential compliance gaps and prepare findings for review.
- Support Field Sales on customer calls by clarifying audit data requests gathering required information and helping move reviews toward resolution.
- Track and progress a portfolio of active compliance cases through each stage of the workflow ensuring timely follow-ups and accurate case records.
- Contribute to process improvement initiatives by documenting recurring issues updating standard operating procedures and sharing feedback on tooling.
What You Need to Succeed:
- The ideal candidate will possess a minimum of two years of experience managing license compliance audits with IT infrastructure knowledge software asset management or license management.
- Candidates with no relevant experience stated above but with Sales Operation Renewals and Contract Management experience are encouraged to apply
- Strong Analytical and Organizational Skills.
- Attention to Detail Problem Solving Skills.
- High level of independence and resilience.
- Proficient in the use of Excel.
- Experience with databases record repository applications including SFDC and ServiceNow is a plus
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race color ancestry religion gender national origin sexual orientation age citizenship marital status disability veteran status or any other local legally protected characteristic.
Required Experience:
IC
About Company
Sitecore connects content, data, and personalization in one AI-powered platform. Move faster, work smarter, and create experiences that redefine what’s possible.
