Team Lead Digital Workplace (M365, Endpoint, Identity and Access Management)

Job Summary:

The Lead Specialist Group Digital Workplace is a senior technical role responsible for designing implementing and operating digital workplace platforms that enable secure collaboration communication and productivity across DKSH at a global scale.
This role serves as a technical authority and solution lead working closely with IT Security Infrastructure Regional IT teams and business stakeholders to ensure a reliable secure and user-centric digital workplace environment.

Key Responsibilities:

Technical Leadership & Operations

• Design build operate and continuously improve Digital Workplace solutions at global scale.
• Act as subject matter expert for:
• Identity & Access Management (Active Directory Entra ID)
• Identity Governance & Administration (SailPoint Saviynt Okta)
• Virtual Desktop Infrastructure (Windows 365)
• Microsoft 365 services (Exchange Online SharePoint Online Teams OneDrive)
• Unified Endpoint Management (Intune)
• Endpoint Detection & Response (Microsoft Defender)
• Administer and support Windows 10 & 11 including hardening and security patching.
• Troubleshoot complex platform device and user issues across the digital workplace stack.

Security & Compliance

• Review assess and enforce platform security and hardening standards.
• Collaborate with IT Security & Infrastructure teams on regular security reviews.
• Participate in on-call rotations to support 24/7 security escalation.
• Perform or coordinate security incident handling root cause analysis and post-incident reporting.

Delivery & Continuous Improvement

• Lead technical delivery for digital workplace initiatives and enhancements.
• Support evaluations and technical designs for global rollouts.
• Create and maintain technical documentation standards procedures and runbooks.
• Ensure services meet defined SLAs and operational KPIs.
• Identify automation and process improvement opportunities.

Collaboration & Knowledge Sharing

• Embrace DKSHs culture elements Our purpose Our values & Our People DNA.
• Build strong working relationships with Regional & Country IT teams.
• Communicate technical risks dependencies and recommendations clearly.
• Provide technical mentoring and knowledge transfer to Digital Workplace team members.
• Represent Digital Workplace in cross-team technical discussions.

Job Requirements:

• Strong analytical problem-solving and troubleshooting skills.
• Proactive mindset with strong ownership mentality.
• Ability to work independently and across global teams.
• Fluent in English and local language (written and verbal).

Qualifications:

• Degree in Computer Science Information Technology or related field.
• 7-9 years of experience in IT Infrastructure / Digital Workplace environments.
• Strong hands-on experience with Microsoft 365 identity endpoints and security platforms.
• Keeps abreast of emerging workplace technologies and industry best practices.