Lead, Account Management

The Lead of Account Management (Shops) is responsible for driving the commercial growth of our existing Q-Commerce marketplace portfolio. This role spans across grocery and all non-grocery verticals covering the whole of Malaysia. Leading a high-performing team of Strategic Account Managers Account Managers and Coordinators your mandate is topline and commercial acceleration.

Key Responsibilities:

1. Team Leadership & Performance Culture

• People Management: Lead mentor and coach a team of Strategic Account Managers Account Managers and Coordinators fostering a culture of data-driven portfolio management and high-velocity execution.
• KPI Management: Accountable for team delivery across KPIs and OKRs including topline ambition campaign participation and revenue targets.
• Cross-Functional Alignment: Work closely with cross-functional teams (including acquisition operations) to ensure smooth merchant lifecycles and resolve systemic performance bottlenecks.

2. Commercial Performance & Top-Line Growth

• Top-Line Ownership: Drive overall commercial performance for the active marketplace taking full accountability for merchant GMV & other income growth.
• Joint Business Planning (JBPs): Build negotiate and execute long-term JBPs with major partners and key accounts to align mutual growth goals.
• Campaign Participation & Strategy: Design and execute seasonal and platform-wide campaign strategies (e.g. Mega Campaigns tactical promos); drive high merchant adoption funded deal submissions and co-marketing investments from key partners to boost platform competitiveness.
• Other revenue: Grow alternative revenue streams by pitching and scaling high-impact advertising visibility packages and digital marketing opportunities to existing partners.

3. Merchant Success & Virtual Storefront Quality

• On-App Performance: Continuously optimize commercial potential by identifying performance gaps within the existing partner database.
• Catalog & Content Integrity: Oversee the customer-facing quality of your teams portfolios ensuring partners maintain accurate imagery high-standard content and real-time inventory updates.

4. Market Intelligence & Data Strategy

• Data-Driven Prioritization: Leverage commercial data analytics to assess campaign ROI prioritize account manager resources and back commercial decisions with hard metrics.
• Market Insights: Monitor competitor strategies and shifting retail trends in Malaysia to protect and expand market share within your active account base.

Qualifications :

• Experience: 69 years of experience in Commercial Account Management or Category Management within Q-Commerce E-Commerce Food Delivery or FMCG sectors.
• Leadership: Minimum 2 years of experience directly managing and developing a team of account or portfolio managers.
• JBP Expertise: Proven track record of negotiating Joint Business Plans and managing commercial growth metrics with large enterprise retail brands.
• Stakeholder Management: Exceptional communication skills with the ability to navigate a matrixed organization and collaborate across different functional arms.
• Market Knowledge: Deep understanding of the Malaysian retail landscape is preferred

Remote Work :

No

Employment Type :

Full-time