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Key Account Manager (FMCG)
Job Location:
Job Location:
Subang Jaya - Malaysia
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
17 July 2026 (30+ days ago)
Posted:
Application Deadline:
14 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Ninja Mart is one of Ninja Vans newest business units focused on transforming FMCG distribution through speed efficiency and innovation by leveraging Ninja Vans logistics network and technology. The Key Account Manager is responsible for managing and growing assigned key customer accounts building strong customer relationships and driving sales performance. This role works closely with cross-functional teams including Operations Supply Chain Finance and Data to ensure excellent customer service achieve business targets and identify opportunities for growth.
Key Responsibilities
1. Key Account Management
Manage and maintain strong relationships with assigned Modern Trade and Local Key Account customers.
Serve as the primary point of contact for customers ensuring timely resolution of inquiries and issues.
Conduct regular business reviews to understand customer needs and identify growth opportunities.
2. Sales & Business Growth
Develop and execute account plans to achieve sales targets and business objectives.
Identify opportunities to grow sales improve product distribution and expand the customer portfolio.
Monitor sales performance and recommend actions to improve revenue and profitability.
3. Customer Collaboration
Work closely with customers on promotions product launches pricing and merchandising initiatives.
Negotiate commercial terms and ensure successful execution of agreed business plans.
Build long-term partnerships to enhance customer satisfaction and loyalty.
4. Cross-Functional Coordination
Collaborate with Sales Operations Supply Chain Finance Marketing and Operations teams to ensure seamless execution of customer requirements.
Coordinate demand forecasts order fulfilment and inventory planning to support customer needs.
Resolve operational issues affecting customer service levels.
5. Performance Monitoring & Reporting
Track account performance sales trends and key business metrics.
Prepare regular sales reports forecasts and business reviews for management.
Monitor customer KPIs and recommend improvements to drive account performance.
6. Market & Competitive Insights
Monitor market trends competitor activities and customer feedback.
Identify new business opportunities and recommend strategies to strengthen market presence.
Share market insights to support commercial planning and decision-making
Requirements
Minimum 4 years of experience in key account management strategy & operations or a similar role within the FMCG or related industry.
Existing networks and strong working relationships with Modern Trade Local Key Account Cash & Carry and Wholesaler buyers are highly desirable.
Proven ability to manage cross-functional portfolios with P&L impact
Strong capability in KPI decomposition roadmap planning and stakeholder influence
Excellent structured communication and problem-solving skills
Bachelors degree in Business Management Engineering or a related field (or equivalent relevant experience)
Strong in strategic thinking with strong execution capability stakeholder management and influence without authority structured data-driven decision-making Bias for action in ambiguous and fast-paced environments.
Proficiency in English and Bahasa Melayu
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
Ninja Van is Southeast Asia’s leading logistics provider, with the highest service coverage over 6 countries in the region. Experience the joy of hassle-free deliveries by shipping with Ninja Van today.
