Junior IT Administrator

We are seeking a Junior IT Administrator who will provide day-to-day IT support across the business acting as a first point of contact for helpdesk queries and routine technical issues. The role supports the smooth operation of end-user technology assists with new employee onboarding and helps coordinate with third-party vendors to ensure timely delivery of IT services and equipment.

Key Responsibilities

• Provide first-line IT support for daily user issues service requests and general helpdesk enquiries.
• Troubleshoot and resolve common hardware software printer and access-related problems.
• Log track and update support tickets ensuring issues are resolved within agreed timeframes.
• Assist with setting up laptops desktops monitors peripherals and user accounts for new employee starters.
• Support the onboarding process by preparing devices coordinating account creation and ensuring new starters have the tools they need on day one.
• Work with internal teams to support employee moves changes and leavers where required.
• Coordinate with external vendors and service providers for equipment orders repairs and support requests.
• Monitor IT stock levels and help maintain an accurate inventory of devices and accessories.
• Assist with routine system administration and maintenance tasks under the guidance of senior IT staff.
• Maintain clear documentation for support procedures setup guides and common fixes.
• Escalate more complex issues to senior team members or specialist support teams when needed.
• Contribute to a professional customer-focused IT support service across the organisation.

Required Experience and Skills

• Previous experience in an IT support service desk or helpdesk environment is desirable but no essential.
• Basic knowledge of Windows operating systems Microsoft 365 laptops mobile devices and common business applications.
• Good troubleshooting skills with the ability to diagnose and resolve routine IT issues.
• Strong communication skills and a helpful professional approach when supporting users.
• Ability to organise workload manage multiple requests and prioritise effectively.
• Comfortable working with external suppliers and following up on open actions.
• Good attention to detail especially when preparing equipment and accounts for new starters.
• Willingness to learn take direction and develop technical skills over time.

Desirable Qualifications

• Relevant IT qualification diploma or apprenticeship.
• CompTIA A Microsoft or similar entry-level certification would be an advantage.
• Experience using ticketing systems or asset management tools is beneficial.

Personal Attributes

• Customer-focused and approachable.
• Reliable proactive and eager to help.
• Able to work well as part of a team.
• Calm and methodical when dealing with issues.
• Professional in handling confidential information and user requests.
  
  

What will make you succeed at Frost & Sullivan..

You need to be-

• Wildly curious and entrepreneurial
• Committed to customer success
• A self-starter invested in your future
• A persuasive communicator
• Deeply Analytical
• Excited about Disruptive Trends

Benefits

• A friendly work environment with an open door policy
• A strong career path with growth opportunities.
• Be part of a global team that strives for excellence and fosters an Olympic spirit
• Feed your intellectual curiosity by collaborating across all levels of the company across the globe
• Global Recognition - Presidents Club & Chairmans Club Awards
• Continuous learning and coaching
• Flexible work policy
• Attractive Medical and Accident insurance

Frost & Sullivan is committed to a work environment free of all forms of discrimination. Frost & Sullivan recruits and hires without regard to race color religion gender marital status age disability national origin veteran status or sexual orientation.

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Required Experience:

Junior IC