Japanese Speaking Customer Support Representative

Hi Talent Ready!

Were currently hiring for Japanese-Speaking Customer Support Representative that are willing to be placed in Kuala Lumpur Malaysia. The following details below:

Requirements

• Native-level Japanese proficiency able to confidently support users on complex writteninteractions related to financial and crypto products (reading & typing mandatory).
• Strong command of English written and spoken.
• Experience in Customer Service / Live-chat Customer Service preferably 2-4 years withtraining in frontline operations (Live Chat & Email).
• Experience working with financial institutions fintech platforms trading environmentsor crypto-currency products is a strong advantage.
• Educational background in Finance Economics Mathematics Business Administrationor other analytical / STEM-related fields is preferred.
• Strong numerical acumen with attention to detail and comfort working with figuresdata and statistics.
• Passion to develop knowledge and a long-term career in fintech / crypto-currencytrading firms.
• Team player committed and self-driven with the ability to respond positively andprofessionally to user requests.
• Ability to perform 5 days shift work including weekends and public holidays.
• Willingness to work onsite during day shifts and from home during night shiftsaccording to the hybrid model.
• Legal work authorisation in Malaysia is required.
  
  Responsibilities
• Assist customers with inquiries via live chat or email in Japanese and English.
• Ensure an efficient accurate and high-quality customer service experience.
• Be well equipped with crypto tradingplatform products and crypto-market fundamentalswhile keeping abreast of general market conditions.
• Diligently manage and follow up on inquiries or complaints from current andprospective users.
• Demonstrate a strong ability to understand customer needs and convert them intoconstructive feedback and suitable solutions for management.
• Ensure frontline operations are smooth by flagging discrepancies potential risks orunusual situations to management in a timely manner.
• Continuously seek improvements to enhance team performance work efficiency andoverall operational processes.

If youre interested kindly send your best resume to

looking forward to collaborating with you

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