It Specialist – Digital Automation

Specific Responsibilites

• Analyze existing business processes and identify opportunities for AI automation workflow optimization and digital transformation.
• Hands-on build configure test and deploy Power Apps and Power Automate workflows including forms approval flows notifications business rules connectors integrations and exception handling.
• Develop test publish and maintain Power BI solutions including data models Power Query transformations DAX measures dashboards reports row-level security refresh schedules and workspace deployment.
• Collaborate with business stakeholders to gather requirements define use cases document process flows and establish measurable automation benefits.
• Develop proof-of-concepts and pilot solutions to validate automation feasibility business value scalability and user adoption.
• Troubleshoot and resolve application workflow integration data access and performance issues across Power Apps Power Automate and Power BI including root-cause analysis and corrective actions.
• Ensure automation solutions comply with IT security data privacy governance audit and change management requirements.
• Prepare technical documentation user guides training materials and standard operating procedures for deployed automation solutions.
• Support adoption of AI and automation tools across departments through user training best-practice sharing and practical business use cases.
• Track automation KPIs such as time saved process accuracy reduction in manual work user adoption and business impact.
• Monitor support maintain and continuously improve deployed Power Platform solutions through version control release management performance monitoring usage reviews defect fixes and change requests.
• Work with business users to define reporting requirements data sources KPIs dashboard layouts and automated reporting workflows.
• Adherence to SGS Health Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management.

Key Performance Indicator:

• Number of automation opportunities identified assessed and implemented.
• Reduction in manual processing time and repetitive administrative work.
• Improvement in process accuracy turnaround time and user productivity.
• User adoption and satisfaction for deployed AI automation solutions.
• Timely delivery accuracy usability and adoption of Power BI dashboards and analytics reports.
• Compliance with IT governance security documentation and change management standards.
• Quality reliability and maintainability of automation workflows after deployment.

Qualifications :

Must Have Technical Capabilities

• Power Apps: Hands-on experience building configuring testing deploying troubleshooting and maintaining canvas or model-driven applications including forms validation business rules permissions and responsive user interfaces.
• Power Automate: Hands-on experience developing and supporting cloud flows approvals notifications scheduled processes error handling connectors integrations and monitoring.
• Power BI: Strong practical capability in Power Query data modelling DAX dashboard and report development row-level security publishing scheduled refresh workspace deployment troubleshooting and ongoing maintenance.
• Microsoft 365 integration: Experience integrating Power Platform solutions with SharePoint Teams Excel Outlook and other Microsoft 365 services.
• Data and integration: Ability to work with structured data perform data transformation and connect solutions through standard connectors SQL APIs or equivalent integration methods.
• Solution delivery: Practical experience with requirements analysis solution design testing user acceptance testing deployment technical documentation production support and defect resolution.

Nice to Have Technical Capabilities

• Knowledge of Dataverse Power Pages AI Builder Copilot Studio generative AI prompt engineering chatbots or intelligent document processing.
• Python scripting: Working knowledge of Python for data processing task automation API integration file handling and troubleshooting. Familiarity with JavaScript SQL PowerShell or API development is also advantageous.
• Experience with robotic process automation platforms such as UiPath Automation Anywhere Blue Prism or equivalent tools.
• Knowledge of Power Platform governance environment strategy data loss prevention policies managed solutions application lifecycle management and version control.
• Relevant Microsoft Power Platform Power BI Azure AI RPA data analytics cybersecurity or project management certifications.

Remote Work :

No

Employment Type :

Full-time