IT Engineer

Key Responsibilities:
end-user support for hardware and software issues helping resolve productivity challenges.
and troubleshoot issues related to hardware software and network connectivity.
as the main point of contact for helpdesk requests and provide timely resolutions.
IT processes and coordinate user training as needed.
IT hardware assets maintain inventory records and coordinate IT asset audits with related teams.
office networking including managing firewalls and switches.
virtualization environments and manage virtual machine (VM) allocation.
the ability to independently maintain Microsoft 365-related including but not limited to account maintenance SharePoint maintenance email management license assignment and log-related inquiries.
on additional tasks assigned by the IT Manager or Office Manager.

Qualifications:
experience in IT support system administration or a similar role.
of network infrastructure (e.g. firewall switches) and virtualization environments.
operation skillset and experience is preferred.
troubleshooting skills with hardware software and network issues.
with Active Directory Azure ADM365 and managing account operations.
communication skills and the ability to coordinate training for end-users.
-oriented with experience in asset management and documentation.
a good sense of security operation and change management process.

9. Education: Bachelor and above

Other desired certifications / preferred skills other qualifications:

Microsoft Azure certifications (AZ-104 AZ-305 or equivalent) or
Microsoft 365 certifications (MD-102 MS-102 or equivalent) or
Networking certifications (CCNA or equivalent)