Invoicing Junior Specialist
Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.
As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.
We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.
Lets build whats next together.
What Youll Do
Ensure strict adherence to local regulatory requirements and internal billing procedures for your assigned region.
Prepare and deliver accurate and timely invoices ensuring no delays in customer billing cycles.
Maintain continuous communication with customers via email and calls to clarify billing concerns resolve disputes and address invoicerelated queries.
Provide customers with billing breakdowns usage summaries and any documentation required for smooth payment processing in terms of Portal Uploads PO process solutions etc.
Actively manage a customer portfolio of at least 350 large accounts ensuring consistent accuracy and timely updates.
Maintain correct and uptodate customer details in internal systems like SuperUser or Salesforce.
Conduct usage report reconciliation prepaid balance reviews and other revenuerelated checks to ensure correctness of all billing outputs.
Manage and resolve invoice related issues in coordination with internal teams and customers.
Handle internal and external escalations promptly ensuring professional and solutionoriented communication.
Work closely with crossfunctional teams (Sales Delivery Managers Legal Finance etc.) to resolve billing issues and align on customer requirements.
Support continuous improvement initiatives in invoicing processes and O2C operations.
What Makes You a Strong Fit
Advanced English is required for this role
Experience in communicating with clients via email phone and online meetings
Very good communication and negotiation skills with internal and external stakeholders
Experience in Billing and Billing management
Knowledge of MS Office tools - especially Excel
Demonstrated ability to work both independently and as part of a team
Enthusiasm for learning and adapting to new challenges
Diversity drives connection
Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.
All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.
Read more about our hiring process.
#LI-NA1Required Experience:
Junior IC
About Company
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, auth ... View more
