Intern (IT System Management)

About the Role

The IT Service Management Design and Transition Intern supports DKSH Digital & IT in enhancing IT Service Management (ITSM) processes tooling and asset management activities that power seamless service delivery across the global organization. This role offers meaningful exposure to workflow automation process improvement and digital service operations that directly shape how thousands of DKSH employees and customers experience IT services worldwide.

What You Will Deliver

• Drive enhancements to the IT ticketing tool by supporting workflow improvements configuration updates requirement gathering testing and documentation to strengthen service quality and efficiency.
• Contribute to the review and improvement of ITSM processes to ensure they are structured efficient measurable and aligned with operational needs.
• Support IT Asset Management (ITAM) activities including data validation asset lifecycle tracking and process documentation to maintain accurate and reliable asset records.
• Engage internal stakeholders to gather business and technical requirements for tool enhancements process changes reporting needs and integration opportunities.
• Coordinate enhancement requests end-to-end from initiation to closure ensuring clear tracking of requirements actions timelines and stakeholder expectations across cross-functional teams.
• Support Application Programming Interface (API)-related coordination for tool integrations automation and data exchange between ITSM tools and connected systems.
• Produce clear and effective documentation including user guides process flows test scripts and training materials to drive successful adoption of improved tool features.
• Develop reports dashboards and analyses that enhance service management visibility support decision-making and track continuous improvement progress.
• Administrative duties and coordination tasks as required.

What You Bring

• Currently pursuing a degree in Information Technology Computer Science Information Systems Business IT or a related field.
• Basic knowledge of Application Programming Interfaces (APIs) system integration concepts data exchange automation or workflow configuration is an advantage.
• Interest in IT Service Management ticketing tools IT Asset Management process improvement and service delivery operations.
• Familiarity with IT Service Management frameworks such as the Information Technology Infrastructure Library (ITIL) is an added advantage.
• Strong analytical and problem-solving skills with the ability to identify gaps and propose practical improvements.
• Process-driven structured and organized with the ability to effectively track tasks action items dependencies and follow-ups.
• Strong communication and stakeholder coordination skills with the confidence to engage across diverse teams.
• Proficient in Microsoft Office tools; experience with ticketing reporting workflow or documentation tools is an added advantage.
• Proactive eager to learn and able to thrive in a fast-paced and dynamic IT environment.

Why Join DKSH
At DKSH we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability collaboration and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in IT Service Management.