HR Shared Services Representative (PPSC Partner)
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Job Summary
Were looking for a PeoplePulse Support Center Representative to join our team.
As a PPSC Partner you will be in charge of customer interaction delivering transactional and specialist HR services administration onboarding and overall Employee Lifecycle.
You need to have interest in the field and you need to be eager to learn. You will be reporting to PPSC Team Leader.
Main Responsibilities
Use procedures policy manuals and other reference materials available via the knowledge management tool to assist in answering and resolving employee and manager inquiries by phone and web chat in real time.
Process new hires movement employee status changes and other employee events in Workday.
Prepare documentation related to the employee lifecycle and ensure all documents comply with requirements (e.g. signatures seals etc.). Communicate and educate customers on HR policies procedures and related government regulations including proper utilization of the PeoplePulse Support Centre and associated resources such as the employee-facing portal.
Collaborate with local HR team to deliver high quality services that are compliant with global standards and meet business expectations.
Collaborate with local stakeholders regarding employees Social Insurance and medical insurance submission.
Triage employee inquires and manages escalation to functional specialists when in-depth functional knowledge is required or to third party vendors / outsourced providers as necessary.
Maintain employee files and records to meet defined requirements.
Continuously improve HR related processes by improvement projects
Update process-related documentation employing language and knowledge expertise.
Qualifications
We require professional fluency in Mandarin and knowledge of English.
Minimum Diploma
We prefer 1 or more years of experience as a customer service representative in a call centre environment.
Ability to prioritize and multitask
Good computer skills (Microsoft Office particularly Outlook Excel and Word)
Strong analytical skills attention to detail focus on solution
Continuous Improvement mindset and able to accept fast paced environment
How we work: At PPG we bring teams together to accelerate collaboration and career development with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.
About us:
PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation sustainability and color PPG helps customers in industrial transportation consumer products and construction markets and aftermarkets to enhance more surfaces in more ways thandoes any other company. To learn more visit and follow @PPG onX.
The PPG Way 2030
We are customer champions
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen movefastanddontstop until we solve their biggest challenges. When our customers win we all grow.
We act with purpose and speed
Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility using quality data to develop solutions that create value.
We are excellentoperators
Productive. Collaborative. Accountable. No matter our role weidentifyproblems takeownershipand always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support ourfrontlinethe faces of PPG to our customers.
We compete to win
Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results embrace newtechnologiesand leverage agility and speed as strengths.
We are PPG proud
Strong. United. Passionate. We work safely act withintegrityand value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees creates an environment for continuous learning and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex pregnancy race color creed religion national origin age disability status marital status veteran status sexual orientation genderidentityor expression.
If you need an adjustment due to a disability please
PPG pay ranges and benefits can vary bylocationwhich allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurancecoveragesand benefits will bein accordance withthe terms and conditions of the applicable plans and associated governing plan will be discussed with you by your recruiter during the hiring process.
PPG values your feedback on our recruiting process. We encourage you to visit and provide feedback on the processso that we can do better today than yesterday.
Required Experience:
Unclear Seniority
About Company
Discover how PPG’s global team of innovators drives sustainable solutions, enhances productivity, and celebrates 140 years of color leadership. Join us!
