Housekeeping Supervisor

We are seeking an enthusiastic and detail-oriented Housekeeping Supervisor to join our team in Putrajaya this pivotal role you will lead and inspire a dynamic housekeeping team while maintaining the highest standards of cleanliness organization and guest satisfaction. As a Housekeeping Supervisor you will be responsible for overseeing daily operations managing staff performance and ensuring that all facilities meet our rigorous quality standards. 

• Plan and organize daily housekeeping operations allocating team members efficiently to ensure all public areas and guest accommodations are maintained to the highest standards
• Conduct regular inspections of guest rooms vacant rooms and common areas to verify compliance with established cleanliness and presentation standards
• Monitor team performance provide constructive feedback and implement targeted training programs to continuously improve service quality and staff competency
• Lead daily housekeeping briefings and conduct regular team meetings to communicate expectations share updates and foster a collaborative work environment
• Coordinate with front office and other departments to ensure seamless communication regarding room status guest arrivals and special requests
• Manage scheduling and annual leave planning to optimize resource allocation while maintaining adequate staffing levels and employee satisfaction
• Oversee inventory management including monitoring par levels of cleaning supplies and equipment and coordinate purchasing with the finance team
• Develop implement and update housekeeping policies procedures and cleaning checklists to maintain consistency and operational efficiency
• Ensure strict adherence to health safety hygiene and environmental compliance standards across all housekeeping operations
• Handle and resolve guest and resident complaints professionally and promptly keeping relevant departments informed of issues and resolutions
• Prepare and conduct employee performance appraisals providing coaching and support to drive professional development and career growth
• Maintain comprehensive training records and schedules to ensure all team members receive appropriate onboarding and ongoing skill development
• Report maintenance issues damages and equipment concerns to the appropriate departments in a timely manner

Qualifications :

**Required Qualifications:**

• Minimum one year of demonstrated experience in a Housekeeping Supervisor or equivalent supervisory position within a hospitality environment
• Proficient computer literacy with competency in property management systems and Microsoft Office applications
• Proven expertise in housekeeping operations cleaning standards and facility management
• Comprehensive knowledge of health safety hygiene and environmental compliance standards
• Excellent organizational and planning skills with the ability to manage multiple priorities and schedules simultaneously
• Strong communication and interpersonal skills with the ability to engage effectively with staff guests and residents
• Customer service excellence with a solution-oriented mindset and commitment to operational excellence
• Demonstrated ability to lead motivate and develop team members in a fast-paced environment
• Strong attention to detail and quality assurance capabilities

**Preferred Qualifications:**

• Experience in a luxury hospitality setting or upscale residential property
• Familiarity with sustainable and environmentally responsible housekeeping practices
• Experience managing both hotel and residential housekeeping operations

Additional Information :

• Speaking an additional language such as Chinese Tamil Japanese or another language besides Malay and English is an added advantage.

Remote Work :

No

Employment Type :

Full-time