Hotel Duty Manager

JOB OVERVIEW

Agensi Pekerjaan Jobs Kreate Sdn. Bhd. is recruiting a Duty Manager on behalf of a newly opened hotel in Johor Bahru.

You will oversee daily Front Office and Guest Services operations while ensuring guests receive professional personalised and seamless service throughout their stay. You will lead the guest services team manage operational issues handle guest concerns and coordinate with other hotel departments.

Monthly Salary: RM3500RM4300
Salary is negotiable based on experience and suitability.
Reports To: Front Office Manager

RESPONSIBILITIES
Oversee daily Front Office concierge bell desk and lobby operations.
Ensure smooth guest arrivals check-ins check-outs and departures.
Manage VIP guests repeat guests special requests and service arrangements.
Handle guest complaints promptly and carry out appropriate service recovery.
Monitor guest feedback reviews and direct interactions to identify service improvements.
Lead train coach and motivate Front Office and Guest Services employees.
Prepare shift schedules assign duties and ensure sufficient operational coverage.
Conduct shift briefings and monitor compliance with hotel procedures and service standards.
Coordinate with Housekeeping Food and Beverage Reservations Maintenance and other departments.
Maintain accurate guest profiles reservation records billing information and special requests.
Support the promotion and upselling of hotel services packages and loyalty programmes.
Prepare daily reports covering occupancy VIP guests incidents and service highlights.
Monitor departmental expenses and operate within the approved budget.
Ensure compliance with hotel safety security operational and brand standards.
Contribute to employee performance reviews and identify training requirements.

REQUIREMENTS
Diploma or Degree in Hospitality Management Hotel Management or a related field.
Three to five years of experience in hotel Front Office or Guest Services.
At least one to two years of supervisory or team-leadership experience.
Chinese-language communication skills are required for work-related guest interactions.
Strong leadership interpersonal and communication skills.
Excellent complaint-handling problem-solving and conflict-resolution abilities.
Proficient in hotel Property Management Systems such as Opera or Fidelio.
Proficient in Microsoft Office applications.
Able to organise and manage multiple responsibilities effectively.
Able to remain calm and make sound decisions under pressure.
Able to work rotating shifts night shifts weekends and public holidays.
Professional appearance grooming and conduct.
Applicants must be legally eligible to work in Malaysia.

BENEFITS AND ENTITLEMENTS
Duty meal provided
Uniform provided
Night-shift allowance: RM10 when applicable
Medical claim entitlement: RM250 subject to company policy
EPF (KWSP) contributions
SOCSO (PERKESO) contributions
Employment Insurance System (EIS/SIP) contributions

If you have strong hotel Front Office experience and are ready to lead a guest-focused team we welcome your application.

Recruitment is managed by Agensi Pekerjaan Jobs Kreate Sdn. Bhd. (JTKSM 867B).