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Head of Retail Operations (F&BConvenience Store)
Job Location:
Monthly Salary:
Experience Required:
Posted:
21 August 2026 (22 days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role Overview:
We are seeking an experienced and dynamic Head of Retail Operations to lead and elevate our retail operations function. This role is central to driving a high-performance sales culture translating business strategy into operational execution and ensuring consistent customer-focused service across all retail locations. The ideal candidate is a strong people leader who combines commercial acumen with hands-on operational expertise capable of coaching teams managing budgets and staying ahead of market trends to keep the business competitive.
We are seeking an experienced and dynamic Head of Retail Operations to lead and elevate our retail operations function. This role is central to driving a high-performance sales culture translating business strategy into operational execution and ensuring consistent customer-focused service across all retail locations. The ideal candidate is a strong people leader who combines commercial acumen with hands-on operational expertise capable of coaching teams managing budgets and staying ahead of market trends to keep the business competitive.
Key Responsibilities:
- Play a hands-on role in shaping a results-driven sales culture by regularly mentoring Operations and Area Managers spotting areas for growth and offering practical support when operational issues come up.
- Oversee retail operations to ensure full alignment with company policies and procedures all while placing the customer experience at the center of every decision made.
- Lead the rollout of customer-focused sales strategies and ensure business priorities and performance goals are met across the Sales & Operations team.
- Bring fresh innovative thinking to retail planning to stay ahead of the competition keeping a close eye on evolving market conditions competitor moves and emerging trends.
- Play an active role in shaping the annual retail budget building team-wide alignment and support; continuously track financial performance and guide Operations/Area Managers toward accurate achievable budget forecasts.
- Convert high-level business strategy into practical on-the-ground retail plans designed to hit sales and profitability goals.
- Spot critical business issues early and ensure clear timely communication flows both to senior leadership and down to operational teams.
- Drive smart cost-conscious approaches to stock management; conduct weekly inventory reviews to keep sales performance on track against monthly and overall budget targets.
- Take on other operational tasks as needed based on evolving business needs.
- Provide flexible support on additional assignments as directed by senior management.
Requirements
- Bachelors degree in Business Administration Retail Management or a related field.
- Minimum 810 years of experience in retail operations with at least 35 years in a senior leadership or multi-site management role.
- Proven track record of managing and developing Operations/Area Managers across multiple locations.
- Strong understanding of retail sales strategy budgeting and P&L management.
- Solid grasp of inventory/stock management principles and cost control practices.
- Excellent leadership coaching and people management skills.
- Strong analytical and problem-solving abilities with the capacity to interpret financial and sales data.
- Effective communication skills with the ability to liaise confidently with senior management and frontline staff alike.
- Up-to-date knowledge of retail industry trends market conditions and competitor activity.
- Willingness to travel to various operational sites as required.
- High level of integrity adaptability and a hands-on results-driven approach.
Required Skills:
Retail Operations Management Sales Strategy Execution Team Leadership & Coaching Budget Planning & Financial Analysis P&L Management Stock/Inventory Management KPI & Performance Monitoring Multi-Site/Area Management Staff Development & Mentoring Problem-Solving & Decision-Making Market & Competitor Analysis Customer Experience Management Communication & Stakeholder Management Policy & Compliance Management Business Planning Negotiation Skills Data-Driven Decision Making Project Management Change Management Microsoft Excel/Reporting Tools Proficiency
