Head of IT

The Head of IT provides strategic leadership and governance for the organisations Information Technology function. This role ensures that IT capabilities systems and services enable business objectives operational efficiency security and regulatory compliance while driving technology innovation and transformation. The Head of IT is accountable for aligning IT strategy with organisational goals maintaining operational stability and fostering a culture of performance collaboration and continuous improvement across the IT function

How Youll Make a Difference

1. IT Strategy & Leadership

Define communicate and drive the IT strategy roadmap and priorities in alignment with business goals

Provide expert guidance to senior management on technology trends risks and opportunities

Lead and mentor the IT leadership team fostering a high-performance accountable and service-oriented culture

Act as the key escalation point for critical IT issues ensuring timely resolution and communication

2. IT Governance & Risk Management

Establish and enforce IT policies standards and governance frameworks to ensure compliance and operational consistency

Oversee cybersecurity data protection and technology risk management aligning with regulatory and audit requirements

Ensure robust incident problem and change management processes are in place

Provide regular reporting to management on IT risks performance metrics and compliance status

3. Technology & Systems Oversight

Oversee the design implementation and lifecycle management of enterprise systems and platforms

Ensure technology solutions are scalable resilient secure and aligned with business needs

Govern major IT projects system upgrades and digital transformation initiatives

Balance innovation with operational stability ensuring continuous improvement of IT systems

Ensure efficient delivery of IT operations infrastructure and end-user services including internal teams and managed services providers

Oversee vendor-managed IT services including cloud providers outsourced infrastructure and support operations

Define service level expectations monitor KPIs and ensure managed services meet organisational standards

Lead continuous improvement initiatives for both internal IT and managed service operations to enhance reliability efficiency and cost-effectiveness

Ensure business continuity disaster recovery and operational resilience across both internal and managed services

5. Vendor & Financial Management

Own the IT budget cost planning and investment strategy including managed services contracts and outsourcing arrangements

Manage strategic relationships with vendors partners and managed service providers ensuring alignment with organisational goals

Oversee contract negotiations SLAs renewals and vendor performance evaluations for all external IT services

6. Stakeholder Management & Collaboration

Collaborate with business leaders to translate organisational needs into effective IT solutions

Communicate IT strategies initiatives and constraints clearly to stakeholders at all levels

Balance business expectations with technical feasibility risk and cost considerations

Drive adoption of IT solutions through effective change management and communication

What Youll Bring

Bachelors degree in IT Computer Science Engineering or a related field; postgraduate qualifications or professional certifications (ITIL COBIT PMP TOGAF CISSP) are a plus

Min 10 years of progressive IT experience including 25 years in senior leadership roles

Proven experience managing enterprise-scale IT environments strategy governance and transformation programs

Strong knowledge of infrastructure cloud enterprise systems ITSM cybersecurity and technology risk

Demonstrated ability to lead multi-disciplinary teams manage large budgets and optimise vendor relationships

Strong strategic thinking stakeholder management and communication skills

Experience in regulated industries (e.g. banking financial services payments or technology services) is preferred

Comfortable working across multiple locations or regions and leading teams through change