Head of AI-OPS & Automation

• Our Mission: We run 24/7 global tech supporting life-critical medical and security services worldwide.

• Our Shift: We are moving from manual reactive support to smart AI-driven operations.

• Our Culture: We value purpose ownership and real-world impact over hierarchy in a fast-evolving global team.

• The Mission: A senior hands-on IT Shared Services leader to build and scale modern automation and AIOps tools.

• The Focus: Stop maintaining old systemsbuild what is next use AI to simplify operations and stop issues before they happen.

• Set Roadmap: Own AIOps and automation strategy.

• Target Impact: Prioritize high-value practical AI use cases.

• Prove Value: Balance quick wins with scalable solutions.

• Build Observability: Design cloud and infrastructure monitoring.

• Detect Early: Use AI to spot data patterns and risk signals.

• Reduce Noise: Turn high alert volumes into actionable insights.

• Cut Manual Tasks: Replace repetitive work with orchestration.

• Auto-Remediate: Drive self-healing systems and self-service.

• Embed Workflows: Integrate automation into daily operations.

• Lead Engineers: Manage the automation and AIOps engineering team.

• Foster Culture: Drive continuous learning and ownership.

• Partner Globally: Align with cloud security and vendors.

Technical Skills

• Solid understanding of modern IT environments (cloud hybrid SaaS).
• Practical experience with automation orchestration or platform integration.
• Working knowledge of AIOps concepts observability telemetry and analytics.
• Comfortable working with data (logs metrics events) at scale.

AI & Innovation Mindset

• Handson exposure to AI machine learning or advanced analytics in real systems.
• Interest in using AI to solve operational problems not just building models.
• Curious experimental and willing to test new ideas.

Ways of Working

• Comfortable taking ownership and making decisions.
• Able to work in fastmoving evolving environments.
• Strong communication skills simple clear and practical.