Guest Service Associate

1. Assist guests with check in and checkout procedures efficiently as well as other cashiering duties.
2. Welcome guests on arrival register and issue room keys according to departmental standards and procedures.
3. Ensure that members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service.
4. Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue.
5. Handling guests mails messages and answering of phone calls.
6. Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed.

Qualifications :

1. Fresh graduates or candidates with 1 to 2 years of Guest Service experience may be considered.
2. Experience in a hotel resort serviced apartment or other customer-service environment is an advantage.
3. Experience with check-in check-out cashiering and guest enquiries is preferred.
4. Previous experience with an international hotel brand such as Accor would be an advantage.
5. Experience using a PMS such as Opera is an advantage.
6. Candidates must be comfortable working rotating shifts weekends and public holidays.

Additional Information :

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accors learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.

Remote Work :

No

Employment Type :

Full-time