Enter a job title or keyword
Guest Experience Executive
Job Location:
Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
15 September 2026 (Yesterday)
Posted:
Application Deadline:
13 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Responsibilities:
- Deliver exceptional guest service and ensure a memorable guest experience throughout their stay.
- Handle guest inquiries requests feedback and complaints professionally.
- Coordinate with relevant departments to ensure guest needs are met promptly.
- Assist with VIP arrivals special requests and guest engagement activities.
- Maintain accurate guest records and follow hotel service standards.
Qualifications :
- Diploma/Degree in Hospitality Tourism or related field.
- Minimum 1 year of experience in Front Office Guest Relations or Customer Service.
- Good communication and interpersonal skills.
- Positive attitude with a strong guest-service mindset.
- Able to work shifts weekends and public holidays.
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
