Global Sales Operations Specialist
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Job Summary
POSITION SUMMARY
The Sales Operations Specialist supports the execution and optimization of sales operations initiatives including promotions incentive programs and event-related activities. This role is responsible for coordinating project tasks maintaining operational processes and ensuring timely and accurate delivery across multiple initiatives. Working closely with cross-functional teams the Specialist contributes to operational efficiency data accuracy and process consistency across global and regional markets (NAM APAC EMEA). This position plays a key role in executing established processes and supporting continuous improvement efforts within Sales Operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Project & Program Execution
Support the execution of sales operations initiatives including promotions incentive programs and events
Assist in maintaining project plans timelines and task tracking across multiple initiatives
Coordinate with cross-functional teams (Marketing IT Finance Compliance Customer Service Supply Chain) to ensure deliverables are completed on time
Participate in UAT testing validation and go live readiness activities
Track project progress and escalate risks or delays to leadership
Process Execution & Support
Execute established SOPs workflows and operational processes
Assist in identifying process gaps and inefficiencies
Support documentation updates for procedures templates and workflows
Ensure data accuracy and adherence to operational standards
Contribute to continuous improvement initiatives as directed
Data Reporting & Tracking
Support KPI tracking and reporting (e.g. timelines error rates campaign performance)
Maintain accurate data in tracking tools and systems
Assist in preparing reports and dashboards for stakeholders
Monitor task completion and highlight discrepancies or issues
Requirements
Bachelors degree in Business Administration Operations Management or equivalent.
2-4 years of experience in Sales Operations Business Operations Project Coordination or related field.
Experience supporting project management activities including task tracking and coordination
Exposure to process improvement or operational workflows
Experience working in a cross-functional environment
Experience supporting promotions incentives or event operations (preferred)
Strong organizational and coordination skills
Detail-oriented with a focus on accuracy and quality
Ability to manage multiple tasks and deadlines
Basic analytical skills with ability to interpret data
Strong communication and collaboration skills
Proficiency in tools such as Smartsheet Excel Jira and project tracking systems
Required Skills:
Bachelors degree in Business Administration Operations Management or equivalent. 2-4 years of experience in Sales Operations Business Operations Project Coordination or related field. Experience supporting project management activities including task tracking and coordination Exposure to process improvement or operational workflows Experience working in a cross-functional environment Experience supporting promotions incentives or event operations (preferred) Strong organizational and coordination skills Detail-oriented with a focus on accuracy and quality Ability to manage multiple tasks and deadlines Basic analytical skills with ability to interpret data Strong communication and collaboration skills Proficiency in tools such as Smartsheet Excel Jira and project tracking systems
