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Fluent Japanese Opportunity
Job Location:
Monthly Salary:
Posted:
4 July 2026 (30+ days ago)
Posted:
Application Deadline:
1 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Japanese & English Customer Support Representative
Location: Kuala Lumpur Malaysia
Work Model: Hybrid(Onsite for day shifts Work from Home for night shifts)
Industry: Fintech / Cryptocurrency
Why Join This Opportunity
Looking to grow your career in customer service while gaining exposure to the fast-growing fintech and cryptocurrency industry Join a dynamic international team where youll support global users develop valuable skills and build your career in a multicultural environment.
What We Offer
- Competitive salary & attractive benefits
- Hybrid working model
- Career growth and learning & development opportunities
- International and multicultural working environment
- Exposure to the fast-growing fintech and cryptocurrency industry
Key Responsibilities
- Provide customer support via live chat and email in Japanese and English.
- Resolve customer inquiries accurately professionally and efficiently.
- Assist users with platform and account-related questions.
- Deliver an excellent customer experience while meeting quality standards.
- Collaborate with internal teams to continuously improve service quality.
Requirements
- Japanese proficiency at C2C1 level (close to native) with good English communication skills.
- Previous experience in Customer Service (Live Chat or Email Support preferred).
- Experience in fintech finance banking or cryptocurrency is an advantage.
- Strong communication problem-solving and interpersonal skills.
- Detail-oriented with a customer-first mindset.
- Able to work rotating shifts including weekends and public holidays.
- Must have valid work authorization in Malaysia.
Interested
Apply now by sending us your updated CV. We look forward to connecting with you!
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