First Mile Operations Specialist – Johor, Malaysia

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility and continuously setting new standards for efficiency sustainability and excellence.

We are looking for a First Mile Operations Specialist to support customers and coordinate day-to-day shipment activities across Intermodal (INT) and Customs House Brokerage (CHB) services.

This role is a mix of customer service and operations/administrative coordination ensuring shipments are managed smoothly and customers receive timely updates throughout the process.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Customer Service & Stakeholder Coordination

• Communicate with customers via phone email and meetings regarding shipment status and operational updates.

• Build and maintain positive relationships with assigned customers.

• Respond to customer enquiries and resolve day-to-day issues in a timely manner.

• Support customer meetings and business review discussions.

Operations & Shipment Coordination

• Process bookings for Intermodal and Customs Brokerage shipments.

• Coordinate truck deliveries container movements and shipment activities with internal and external stakeholders.

• Monitor shipment progress to ensure timely customs clearance and delivery.

• Support the preparation and coordination of customs-related documentation including Certificates of Origin (COO).

Reporting & Administration

• Prepare daily shipment reports and customer reports.

• Extract and compile data from various systems and sources.

• Use Excel to analyse and maintain shipment and operational data.

• Ensure operational records and documentation are accurate and up to date.

• Minimum 2 years of experience in logistics supply chain freight forwarding transportation or a related field.

• Strong communication and customer service skills.

• Proficiency in Microsoft Excel including Pivot Tables and VLOOKUP.

• Ability to gather and analyse data from different sources.

• Good planning coordination and organisational skills.

• Comfortable working with multiple stakeholders in a fast-paced environment.

• Proactive detail-oriented and willing to learn.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
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