Facilities Management Manager

Operational Excellence & Facilities Operations

• Manage all Facilities Management service contracts supplier relationships and vendor performance to ensure services and assets are delivered and maintained according to Ikano Retail standards agreed scopes and operational expectations.
• Monitor Facilities Management contracts for operational compliance service quality and cost control while maintaining strong working relationships with vendors suppliers and contractors.
• Implement condition-based and preventive maintenance programmes for roofs façades drainage systems buildings technical systems facilities infrastructure and operational assets.
• Plan organise and execute maintenance repairs property projects replacement works and CISAN initiatives to ensure smooth operational continuity.
• Carry out preventive maintenance and operational monitoring of all MEP facilities technical systems equipment installations and operational infrastructure.
• Manage facility operations energy consumption technical performance and maintenance of buildings and infrastructure to ensure operational efficiency and reliability.
• Investigate operational and technical issues implement corrective actions troubleshoot operational problems and lead emergency response activities during operational and non-operational hours.
• Manage and implement approved Facilities Management business plans operational projects base building changes and maintenance initiatives effectively and timely.
• Leverage and utilise digital technologies CAFM/CMMS systems and technical solutions to improve operational performance and property KPIs.
• Lead operational improvement initiatives to strengthen maintenance effectiveness sustainability performance operational resilience and customer experience.
• Manage and rectify defects and warranty issues with consultants contractors and service providers.

Compliance & Governance

• Ensure buildings facilities and operational environments comply with statutory requirements regulations Ikano Retail policies SOPs and operational governance standards.
• Lead the SecCheck and GRM fire equipment compliance process and collaborate with Service Office Property Management and Risk Management teams to achieve targeted compliance standards.
• Conduct quality inspections operational audits and compliance reviews to ensure adherence to company standards operational requirements and technical specifications.
• Manage lease-related maintenance obligations and review service charges or estate fees from landlords to validate operational and financial accuracy.
• Attend Corporate Body or Strata Management meetings where applicable as representative of the Facilities Management function.
• Ensure operational works comply with landlord requirements lease conditions sustainability obligations and Facilities Management standards.

Long-Term Property Planning & Development

• Build and oversee Facilities Management operational teams for new properties and operational expansions where applicable.
• Ensure all operational assets are properly registered labelled and maintained within CAFM/CMMS systems.
• Work together with Centre Operations teams to continuously plan develop and implement building improvement programmes and operational enhancement initiatives.
• Develop maintain and communicate comprehensive long-term property maintenance plans aligned with lifecycle management business priorities and operational requirements.
• Encourage and implement operational improvement initiatives that strengthen asset performance operational efficiency and business sustainability.
• Ensure strong landlord and tenant operational relationships to support operational continuity and customer experience.
• Review Body Corporate levies regulations and Strata Management compliance requirements to ensure operational and financial alignment with Ikano Retail interests.

Budget & Financial Management

• Support achievement of business goals and operational performance through effective lifecycle management budgeting and cost optimisation practices.
• Prepare operational budgets capital expenditure forecasts and maintenance planning projections for buildings facilities and operational assets.
• Manage maintenance costs and operational expenditures to ensure reliable and cost-effective Facilities Management operations.
• Support investment proposals expansion projects and development initiatives through operational and technical analysis.
• Manage development and investment projects from planning through operational acceptance stages.
• Review service charges and provide operational and technical recommendations to Centre Management and Functional Management where required.

Leadership & Team Development

• Lead and develop the Facilities Management team by fostering collaboration competence development operational ownership and continuous improvement.
• Create clear goals work assignments and operational direction while ensuring co-workers understand their contribution to overall business objectives.
• Ensure Facilities Management teams and contractors are trained competent and equipped with the tools required to perform operational responsibilities effectively.
• Support recruitment performance management development succession planning and capability building within the Facilities Management team.
• Promote a positive working environment through simple straightforward leadership active listening teamwork and constructive feedback.
• Support regional initiatives workshops training programmes KPI reporting and operational assignments in collaboration with Service Office Property Management teams.
• Promote sustainability awareness energy efficiency waste reduction and environmental responsibility across Facilities Management operations.

Deliverables

• Maintain organisational roles and responsibilities structure for the Facilities Management team.
• Provide monthly operational KPI reporting and Facilities Management updates to Service Office Property Management teams.
• Establish and maintain annual maintenance OPEX budgets and long-term OPEX/CAPEX forecasts aligned with asset lifecycle requirements.
• Conduct annual condition assessments to support CISAN refurbishment and improvement planning.
• Establish inspection regimes and Planned Preventive Maintenance (PPM) programmes aligned with ITM standards and manufacturer recommendations.
• Lead implementation and reporting of Climate Transition Plan (CTP) initiatives with focus on energy efficiency emissions reduction waste management and environmental sustainability.
• Maintain operational records related to maintenance requests issue resolutions contractor performance compliance tracking and incident reporting.
• Maintain compliance logs contract registers vendor databases and operational documentation related to property operations.

Qualifications :

Your Profile

• Diploma or Degree in Engineering Property Management Facilities Management Building Services or related technical disciplines.
• Membership with relevant professional bodies such as IFMA IWFM or RICS is an advantage.
• Minimum 57 years of progressive experience in Facilities Management building operations engineering services or property operations with at least 34 years in supervisory or managerial roles.
• Strong understanding of MEP systems technical operations lifecycle planning and building maintenance practices.
• Experience managing service contracts suppliers contractors and operational vendor relationships.
• Strong understanding of statutory compliance Strata Management requirements operational governance and safety regulations.
• Familiar with CAFM/CMMS systems operational reporting KPI tracking and digital Facilities Management tools.
• Experience in budgeting operational cost control lifecycle management and capital expenditure planning.
• Strong understanding of sustainability initiatives Climate Transition implementation energy efficiency and waste management practices.
• Good command of English both written and spoken including technical reporting

Additional Information :

We hire based on our values. Watch the video and answer the following question in your application:

Tell me about a time you changed your or your teams routine in order to save time to complete a task a process Why did you decide to make the change How did you maintain quality in the result

Remote Work :

No

Employment Type :

Full-time