Experienced Associate HCM Client Support

Line of Service

Tax

Industry/Sector

Not Applicable

Specialism

General Tax Consulting

Management Level

Associate

Job Description & Summary

At PwC our goal is to ensureorganisationsare ready to build trust in the marketplace through a prepared workforce. PwCs community of solvers combines extensive strategic knowledge with practical implementation experience to help businesses and their people thrive amid uncertainty. Our Workforce team collaborates closely to unleash the full potential of anorganisationspeople building market trust and delivering sustained outcomes.

A career with our Workforce team offers you the opportunity to guideorganisationsin strategically planning their future HR needs while addressing immediate HR challenges. We integrate HR functions and technology capabilities to facilitateorganisationaltransformation offering flexible solutions tailored to specific client requirements.

Joining us means becoming a key member of a team dedicated to automating andoptimisingHR processes for businesses. You will help implementcutting-edgesolutions thatrevolutioniseHR management promoting atech enabled human-centric approach to enhance employee connectivity and interaction.

We are seeking a dedicated and detail-oriented HR System Support and Project Coordinatorto join our team. This role is pivotal in ensuring that our clients receive exceptional service and support related to our HR systems and services. The successful candidate will beresponsible for understanding customer needs providing timely support and coordinatingwith the IT team to manage HR system projects effectively.

Customer Understanding and Support:

• Develop a deep understanding of customer needs desires and challenges related toour HR systems.

• Provideexpert guidance and support to clients concerning our HR system andservices.

Client Communication and Issue Resolution

• Handle and respond to client feedback emails and inquiries professionally andpromptly.

• Collaborate with the IT team to address and resolve client issues efficiently.

Feedback and Documentation

• Record and document client feedback and system issues accurately.

• Maintain comprehensive records of all interactions and resolutions.
  

Project Coordination

• Coordinate and collaborate closely with the IT team to plan andinitiateHR systemprojects with clients.

• Develop and manage project timelines to ensure alignment with both internal andclient requirements.

Requirements and Data Management

• Clearly document all system requirements and specifications.

• Oversee data migration processes ensuring accuracy and integrity.

Key Competencies

• Customer-focused approach with a commitment to delivering high-quality service.

• Strong problem-solving skills and ability to work collaboratively with cross-functionalteams.

• Ability to work in a fast-paced environment and manage time effectively.

Skillsexperienceand qualifications

• Recognized University Degree in Computer Science/Information Technology or related discipline.

• At least3yearsof experience incustomersupport rolewith at least1yearof experience usingHR Systems.

• Proven experience in customer support project coordination ora relatedfield.

• Strong understanding of HR systems and services is preferred.

• Ability to manage multiple tasks and projects simultaneously.

• Detail-oriented with strong organizational skills.

• Proficiencyin documenting system requirements and processes.

• Experience in data migration is a plus.

• Ability to beaccurateand detail-oriented in all tasks.

• Ability to work well with others and independently when needed.

• Willing to explore and expand knowledge on an on-going basis.

• Willing to work based on the clients businesswork daysand office hours.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Active Listening Communication Emotional Regulation Empathy Inclusion Intellectual Curiosity Optimism Payroll Accounting Payroll Legislation Payroll Management Payroll Software Payroll System Optimization Payroll Taxes Payroll Tax Preparation Tax Compliance Tax Services Teamwork Well Being Withholding Tax

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

Yes

Government Clearance Required

Yes

Job Posting End Date

December 31 2026