Exp Cust Exp Professional

Senior Customer Experience Professional - Customer Service (THAI SPEAKER)

Kuala Lumpur Malaysia

As an Experienced Customer Experience Professional here at Honeywell you will serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiries such as ship dates problems order changes repairs and RMAs. You will communicate with other departments such as Technical Support Logistics Manufacturing Regional Sales Managers and Product Managers to resolve customer issues. You will process orders including order entry expediting orders change orders returns monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

You will report directly to our Senior Customer Experience Supervisor and youll work out of our Kuala Lumpur Malaysia location on an On-site work schedule.

In this role you will impact customer satisfaction and operational excellence by ensuring timely and accurate order processing effective communication across departments and continuous process improvements that enhance the overall customer experience.

KEY RESPONSIBILITIES

Responsible for the complex analysis of errors in case of non-fulfillment of performance indicators using specific methods (RCA / Corrective action) and implementing action plans to avoid recurrence

Responsible for issuing and analyzing complex reporting requests upon request

Act as project manager to ensure the implementation of process improvement projects

Understand and act according to quality management procedures closely connected with standard operational procedures

Ensure operational activities comply with globally agreed processes and quality standards

Ensure end-to-end customer onboarding and operational training for new team members including digital onboarding

Perform regular backlog management activities to address customer requirements versus past due blocked incomplete orders and invoices including system updates to reflect all order changes

BENEFITS OF WORKING FOR HONEYWELL

Benefits Medical Vision Dental Mental Health

Paid Vacation

Career Growth

Professional Development

YOU MUST HAVE

2 years customer service experience

Customer Support and/or equivalent experience in supply chain/order management/Order to Cash related roles

Strong knowledge of Microsoft Office and ERP systems such as SAP

Experience working in a customer-facing role

Functional knowledge of operations inventory management and strong customer relationship skills

Fluency in Thai language is a must

WE VALUE

Bachelors Degree (preferred)

Experience with SAP Customer Portals Oracle Excel and integrated reporting systems

Good team and communication skills

Ability to take initiative and work with limited direction

Ability to learn quickly and adapt

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global pure-play automation company with a legacy of innovating to help solve the worlds most mission-critical challenges enhancing the quality of life for people and communities around the world. We serve the building industrial and process sectors with a broad portfolio of services solutions and products underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50000 employees with decades of data from our global installed base we are uniquely positioned to lead the industrial sectors transition from automation to autonomy. Learn more ( BUSINESS UNIT

Honeywell Building Automation helps create smarter safer and more efficient buildings. Our solutions span fire and life safety security energy management building controls and connected services that help customers improve operational

performance and enhance occupant experiences. From hospitals and airports to schools data centers and commercial buildings we help organizations operate with greater confidence and efficiency.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex religion or veteran status. Learn more ( is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex religion or veteran status.