Executive eCommerce Operations Excellence

DKSH Australia

Job Location:

Petaling Jaya - Malaysia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Summary

Support daytoday ecommerce operations across channels and platforms such as Shopee Lazada TikTok Shop and/or

Job Responsibilities

Support daytoday ecommerce operations
Assist in maintaining accurate product listings pricing updates promotions and stock availability
Monitor and process orders deliveries cancellations refunds and returns
Coordinate with warehouse logistics partners customer service teams and platform representatives
Support execution of campaigns and major sales events (e.g. campaign days Payday Sales)
Track basic operational KPIs including order fulfilment rate cancellation rate and return issues
Assist in resolving operational issues and customer escalations within agreed timelines
Prepare simple daily weekly or monthly operational and performance reports
Ensure adherence to company SOPs and marketplace policies

Job Requirements

Diploma or bachelors degree in business ECommerce Marketing Operations or related fields
Fresh Graduate or 1 year experience in ecommerce operations online retail or marketplace support
Basic handson experience with online marketplaces or order management systems
Comfortable using Excel or Google Sheets for data tracking and reporting
Detailoriented with good timemanagement skills
Able to work in a fastpaced environment especially during campaign periods
Willing to work for contract 6 months.

Required Experience:

Exec

Job SummarySupport daytoday ecommerce operations across channels and platforms such as Shopee Lazada TikTok Shop and/or Job ResponsibilitiesSupport daytoday ecommerce operationsAssist in maintaining accurate product listings pricing updates promotions and stock availabilityMonitor and process orders...