Data Centre Project Account Lead (Johor)

Data Centre Operations

• Lead 24x7 onsite datacentreoperations across the technical FM security asset network and server delivery workstreams ensuring continuous availability of critical infrastructure.

• Oversee routine checks preventive maintenance coordination and fault management for critical electrical mechanical and network systems.

• Support customer onboarding site access and execution of MOPs/SOPs/EOPs

• Act as the primary onsite operational escalation point ensuring strict adherence to internal SOPs and technical standards across all site activities.

Facilities Management

• Oversee and coordinate facility infrastructure operations.

• Coordinate preventive and corrective maintenance plans with Data Centre Provider operations teams including review and validation of MOPsand SOPs.

• Liaise with DC Providers for all planned and unplanned M&E maintenance activitiesimpactinglive environments.

• Consolidateand monitor maintenance schedules across supported datacentres and manage change requests via theorganisationschange management process.

Account Oversight

• Responsible for account management and clientrelationships.

• Oversees compliance audits and KPI tracking

Security&EHS

• Implement physical security procedures access control and visitor management and oversee 24x7mannedsecurity operations CCTV monitoring and incident logging.

• Monitor and manage contractors vendors and suppliers onsite including conducting safety audits toolbox talks and training.

• Support security system health checks (CCTV Access Control Intrusion Intercom Key Cabinets) and coordinate vendor maintenance and troubleshooting.

• Travel between datacentresas required (4050kmapart) to provide operational and security support.

Network & Server Delivery

• Collaborate with cabling vendors DC providers telco providers and contractors to ensure tasks are completed to schedule.

• Coordinate with supply chain cabling vendor DC operations and asset management teams to ensure smooth server delivery closelymonitoringprogress against daily SLAs.

Reliability Incident & Risk Management

• Own operationalincidentsproblem and change management processes providing rapid response and escalation for critical facility security and network incidents.

• Monitor operational KPIs and availability targets to proactively mitigate risk.

• Deliver regular operational performance reports covering progress incidents and closure of action items to relevant stakeholders.

People & Vendor Management

• Manage and supervise datacentreengineers technicians and operational vendors ensuring shift coverage on-call rosters and succession planning.

• Drive continuous improvement initiatives across safety reliability and operational efficiency including process automation and tooling enhancements.

Requirements: