Customer Technical Support (CTS) Engineer

Renesas Electronics Penang is seeking a Customer Technical Support (CTS) Engineer to provide strategic customer technical support for key accounts. This role serves as a primary technical liaison between customers and internal teams ensuring successful execution of PPAP submissions Customer-Specific Requirements (CSR) customer questionnaires environmental compliance surveys and New Product Introduction (NPI) activities. 

The ideal candidate possesses deep expertise in semiconductor manufacturing quality systems customer requirements and structured problem-solving. The role requires strong technical leadership influence across organizations and the ability to build trusted customer relationships without direct people-management responsibility. 

Responsibilities: 

Customer Technical Support

• Serve as the primary technical point of contact for customer quality reliability manufacturing and process-related inquiries.
• Build trusted relationships with customer quality engineering and supply chain organizations.
• Provide timely and accurate technical responses to customer requests and escalations.
• Represent customer requirements and concerns within cross-functional teams. 

PPAP & Quality Documentation

• Own and coordinate Production Part Approval Process (PPAP) submissions in alignment with customer and industry requirements.
• Ensure accuracy and completeness of PPAP documentation including:
  • Process Flow Diagrams
  • PFMEA
  • Control Plans
  • Measurement System Analysis (MSA)
  • Capability Studies (Cp/Cpk)
• Partner with Quality Manufacturing and Engineering teams to resolve gaps and drive closure of corrective actions. 

Customer-Specific Requirements (CSR)

• Serve as the technical subject matter expert for Customer-Specific Requirements (CSRs) across assigned accounts.
• Interpret document and deploy customer requirements across quality manufacturing and engineering functions.
• Maintain CSR tracking and compliance matrices.
• Support internal and external audits by providing compliance evidence and responding to findings.
• Drive continuous improvement and standardization initiatives to ensure sustainable CSR compliance. 

Customer Questionnaires & Compliance Support

• Coordinate and complete customer technical questionnaires audits and assessments.
• Lead responses for environmental sustainability and regulatory surveys including:
  • ISO 9001 / ISO 14001 inquiries
  • RoHS
  • REACH
  • Conflict Minerals
  • Responsible Sourcing
  • ESG requirements
• Ensure consistency and accuracy of all customer-facing documentation.

New Product Introduction (NPI)

• Support cross-functional readiness reviews covering quality reliability and manufacturing readiness.
• Support first articles qualification builds reliability testing and production ramp activities.
• Drive issue resolution during NPI phases and support successful volume production transitions. 

Qualifications :

• 8 years of experience in semiconductor manufacturing quality engineering customer technical support or related technical roles
• Strong knowledge of semiconductor manufacturing processes (wafer fab assembly test and reliability)
• Strong working knowledge of: Semiconductor fabrication assembly and/or test processes Quality Management Systems (ISO 9001 IATF 16949 preferred) Automotive and high reliability standards (e.g. AEC Q customer quality manuals)
• Hands on experience: Customer-Specific Requirements (CSRs) PPAP submissions and approvals Customer audits questionnaires and technical assessments
• Excellent communication skills with the ability to influence at technical operational and executive levels 

Education:

• BSEE with 10 years of relevant experience or
• MSEE with 8 years of relevant experience

Additional Information :

Renesas is an embedded semiconductor solution provider driven by its Purpose To Make Our Lives Easier. With a global team of over 21000 engineers and problem solvers in more than 30 countries we offer the opportunity to work on worldleading technology for Automotive Industrial Infrastructure and IoT shaping a safer healthier greener and smarter future.

At Renesas TAGIE is our culture grounded in being Transparent Agile Global Innovative and Entrepreneurial. It shapes how we work grow and deliver on our purpose together. This collaborative spirit and mindset drive our semiconductor technology to transform industries and impact millions of lives.

We believe in rewarding our employees with a competitive benefits package alongside their salary. More information will be provided during the hiring process.

Are you ready to join our team and shape the future with us

Renesas Electronics is an equal opportunity and affirmative action employer committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex race religion national origin gender gender identity gender expression age sexual orientation military status veteran status or any other basis protected by law. For more information please read our Diversity & Inclusion Statement.

Remote Work :

No

Employment Type :

Full-time