Customer Support Specialist – Mandarin Speaker

Job Title: Customer Support Specialist Mandarin Speaker (Local)

Location: Kuala Lumpur Malaysia

Employment Type: Full-time (Rotational Shift)

About the Role

Join our dynamic team in the heart of Kuala Lumpur! As a Mandarin-speaking Customer Support Specialist you will be the front-line ambassador for our client providing high-caliber technical and operational support to customers. This role is ideal for individuals who are passionate about technology skilled at problem-solving and dedicated to delivering excellent customer experiences.

Key Position Details

• Salary: Up to RM 4500 Gross (Includes basic salary Language Allowance)
• Schedule: 24/7 Rotational Shift (5 working days 2 days off per week)
• Location: Kuala Lumpur Malaysia (Note: Relocation support is not provided; local applicants or those based in KL are preferred)

Core Responsibilities

• Customer Care: Assist customers with inquiries regarding post-orders delivery timeframes order status changes payments product pre-orders and general questions.
• Technical Troubleshooting: Utilize logical and analytical skills to isolate troubleshoot and resolve complex product issues in real-time.
• Quality Assurance: Deliver exceptional interactions that meet or exceed client standards for call audits quality reports and customer satisfaction (CSAT).
• Multitasking & Navigation: Seamlessly navigate multiple internal tools and systems simultaneously to research and resolve issues efficiently.
• Data Logging: Accurately log track and capture all interaction data into CRM systems according to operational procedures.
• Continuous Learning: Maintain up-to-date expertise on all client products features and brand strengths.

Candidate Requirements

Language & Education:

• Mandarin: C1 Proficiency (Fluent speaking reading and writing).
• English: B2 Proficiency (Strong command of reading writing speaking and listening).
• Education: Bachelors Degree Diploma or equivalent in any field.

Experience & Skills:

• Work Experience: Minimum 6 months of customer support experience in any industry. (Fresh graduates with a Diploma/Degree are welcome and strongly encouraged to apply!)
• Tech Savvy: Hands-on experience with mobile operating systems smartphones tablets PCs or laptops plus basic hardware/software troubleshooting skills.
• Mindset: Strong curiosity for tech eager to take feedback and committed to continuous learning.
• Soft Skills: Excellent time management ability to stay calm under pressure and self-manage in a fast-paced environment. Call center experience is a distinct advantage.