Customer Support

Were Hiring: Online Customer Support!

We are seeking a dedicated and proactive Customer Support representative based in Shah Alam. The ideal candidate should be familiar in Saas platforms and possess excellent communication skills a passion for helping customers and the ability to resolve issues or consult product details efficiently.

Location: Shah Alam Selangor
Work Mode: Work From Office
Role: Online Customer Support

What Youll Do:

• Support customers through chat email and phone
• Help users understand and use the SaaS product
• Troubleshoot account or system issues
• Guide customers step-by-step when needed
• Record customer issues and feedback
• Work with technical teams to solve complex problem

What Were Looking For:

• Familiar with SaaS platforms and cloud-based software
• Good communication skills
• Friendly and customer-focused attitude
• Basic computer and internet knowledge
• Familiar with SaaS platforms and cloud-based software
• Able to use CRM and helpdesk tools
• Basic troubleshooting and problem-solving skills
• Good English communication (written and spoken)
• Able to multitask and manage customer requests efficiently

Remuneration

RM3500

Consultant In Charge

• Andrea Low
• Law Yee Jun
  
  
  

Remark: Due to high volume of applications only shorted candidates will be contacted