Customer Success Specialist

Customer Success Specialist (Mandarin Speaker Social Media Project)

**Location:** Petaling Jaya Kuala Lumpur Malaysia

About the Role

We are seeking a **Customer Success Specialist (CSS)** to provide customer support for a leading social media and digital services platform. You will assist customers through phone and email resolve inquiries provide solutions and help ensure a positive customer experience.

Salary & Schedule

**Salary:** Up to MYR 4500 per month (including language allowance)

**Schedule:** Rotational 24/7 shifts (5 working days 2 days off)

Responsibilities

* Respond to customer inquiries through phone and email channels.

* Understand customer concerns and provide accurate solutions.

* Educate customers on self-service tools and digital service options.

* Conduct callback verifications and request supporting documents when necessary.

* Perform Know Your Customer (KYC) verification tasks as required.

* Maintain a high level of professionalism and customer satisfaction.

* Meet performance and quality standards set by the company.

Requirements

* SPM Diploma Bachelors Degree or higher qualification.

* Fluent in **Mandarin (C1)** and English both written and spoken.

* Strong communication and customer service skills.

* Ability to build rapport and maintain positive customer relationships.

* Willing to work rotating shifts including nights weekends and public holidays.

* Strong problem-solving and critical-thinking abilities.

* Eagerness to learn and develop professionally.

* Fresh graduates are encouraged to apply.

Preferred Qualifications

* Previous experience in customer service banking financial services or contact centers.

* Experience handling customer inquiries in a fast-paced environment.

* Familiarity with KYC processes or financial services is an advantage.

What Were Looking For

A motivated and customer-focused individual who enjoys helping people solving problems and delivering exceptional service in a dynamic and fast-paced environment.

**Language Requirement:** Mandarin (C1) & English

**Experience Level:** Fresh Graduates Welcome

**Industry:** Customer Service / Social Media Support

**Location:** Kuala Lumpur Malaysia

**Salary:** Up to MYR 4500/month Language Allowance