Customer Success Specialist

Overview

We are looking for a Customer Success Specialist (CSS) to support customers through inbound calls and email this role you will assist customers by responding to inquiries resolving concerns and providing accurate information in a professional and timely manner.

This opportunity is ideal for candidates who enjoy helping people communicating effectively and building a career in customer service within a fast-paced environment.

Key Responsibilities

• Handle customer inquiries via inbound phone calls and email channels
• Provide accurate information and effective solutions based on customer needs
• Educate customers on self-service options and automated banking channels
• Conduct callback verifications for transaction confirmations when required
• Follow up with customers for supporting documentation and verification purposes
• Clarify customer concerns investigate issues and provide appropriate resolutions
• Perform KYC (Know Your Customer) related tasks when necessary
• Maintain professionalism and deliver high-quality customer experience at all times

Requirements

• Fluent in both English and Mandarin (spoken and written)
• Minimum education: SPM or equivalent and above
• Able to work on a 24/7 rotational shift schedule
• Strong communication and interpersonal skills
• Customer-oriented mindset with the ability to build positive rapport
• Willingness to learn and adapt in a fast-paced environment
• Experience in banking or financial institution customer service is an added advantage
• Fresh graduates are encouraged to apply

Why Join Us

• Career growth opportunities in an international support environment
• Structured training and onboarding provided
• Friendly and supportive team culture
• Gain valuable customer service and financial industry exposure
• Opportunity to develop communication and problem-solving skills