Customer Success Specialist

Customer Success Specialist (Mandarin Speaker)

Location: Penang Malaysia (Bayan Lepas / Georgetown)

About the Role

We are looking for a Customer Success Specialist to support customers through phone calls and email for a leading social media project. You will assist users with inquiries online orders payments and account-related concerns while delivering excellent customer service.

Responsibilities

* Respond to customer inquiries via phone and email.

* Assist customers with online orders and account-related issues.

* Process payments and handle confidential customer information securely.

* Resolve customer concerns professionally and efficiently.

* Escalate priority issues when necessary.

* Work closely with team members to improve customer experience.

* Meet quality and performance targets.

* Follow company policies and procedures.

Requirements

* Diploma Bachelors Degree or equivalent qualification.

* Fluent in Mandarin and English (reading writing and speaking).

* Minimum 6 months of customer service experience preferred.

* Fresh graduates are encouraged to apply.

* Strong communication and problem-solving skills.

* Ability to remain calm and professional when handling customer concerns.

* Basic computer skills including Microsoft Office.

* Typing speed of at least 40 WPM with 90% accuracy.

Preferred Skills

* Customer-focused mindset.

* Strong listening and analytical abilities.

* Positive attitude and willingness to learn.

* Ability to work in a fast-paced environment.

* Experience in a call center is an advantage but not required.

What Were Looking For

A professional customer-oriented individual who enjoys helping people communicating effectively and providing high-quality support while representing a globally recognised brand.

**Language Requirement:** Mandarin & English

**Experience Level:** Fresh Graduates Welcome

**Industry:** Customer Service / Social Media Support

**Location:** Penang Malaysia