Customer Success Specialist

Customer Success Specialist (Mandarin Speaker Social Media Project)

**Location:** Bayan Lepas / Georgetown Penang Malaysia

About the Role

We are looking for a **Customer Success Specialist (CSS)** to support users of a leading social media and online shopping platform. You will assist customers with inquiries orders payments and account-related concerns through phone and email while delivering a high standard of customer service.

Salary & Schedule

**Salary:** Up to MYR 4500 per month (including language allowance)

**Schedule:** Rotational 24/7 shifts (5 working days 2 days off)

Responsibilities

* Respond to customer inquiries via phone and email.

* Assist customers with online orders and shopping-related issues.

* Process payments and handle sensitive customer information securely.

* Resolve customer concerns professionally and efficiently.

* Escalate urgent or complex cases when necessary.

* Maintain a positive and professional customer experience.

* Collaborate with team members to improve service quality.

* Meet performance and quality targets set by the company.

* Stay updated through ongoing training and development.

Requirements

* Diploma Bachelors Degree or equivalent qualification.

* Fluent in **Mandarin (C1)** and English (minimum B2 level).

* Strong communication and customer service skills.

* Minimum 6 months of customer service experience preferred.

* Fresh graduates are encouraged to apply.

* Ability to handle customer concerns calmly and professionally.

* Strong problem-solving and critical-thinking skills.

* Comfortable working in a fast-paced environment.

* Minimum typing speed of 40 WPM with 90% accuracy.

* Proficient in Microsoft Office and basic computer applications.

Preferred Qualifications

* Experience in customer support e-commerce retail or call center environments.

* Strong interpersonal and active listening skills.

* Positive attitude with a willingness to learn and grow.

What Were Looking For

A customer-focused professional who enjoys helping people solving problems and delivering excellent service while representing a global social media and e-commerce platform.

**Language Requirement:** Mandarin (C1) & English (B2)

**Experience Level:** Fresh Graduates Welcome

**Industry:** Social Media / E-Commerce Customer Support

**Location:** Penang Malaysia

**Salary:** Up to MYR 4500/month Language Allowance