Customer Success Manager

Customer Success Manager

Are you passionate about providing complex technical solutions

Would you like to be at the center ofcutting-edgeenergy projects

Partner with the best

Baker Hughes stands as a leading global energytechnology company delivering innovative solutions that make energy safer cleaner and more efficient across the entire value chain. Operating in more than 120 countries the company blends deep industrial expertise with advanced engineering and digital technologies to support energy production transformation and decarbonization. With over a century of heritage Baker Hughes partners with customers in oil and gas industrial sectors and emerging energy markets to accelerate progress toward a more sustainable energy future

Fuel your passion

The Customer Success Managerestablishandenhanceour customer relationships to promote adoptionvalue realizationretentionand loyalty of ourCordant SoftwareSolutions.

As a Customer Success Manager you willbe responsible for:

• Relationship Management: Build andmaintainstrong long-term relationships with key feedback and represent the voice of the customer internally to influence product development.

• Customer Onboarding:Guidecustomers through implementation and onboarding to ensurevalue realization Day 1.

• Product Adoption: Drive product usage and adoption by educating customers on features and best practices.

• Issue Resolution: Act as the primary point of contact for customer inquiries and escalate issues when necessary.

• Account Growth:Identifyupsell and cross-sell opportunities in collaboration with the solution architects and sales team.

• Customer Advocacy:Collaborate with customers on external facing success stories through case studies webinars conferencesetc

• Performance Monitoring: Track customer health metrics usage data and proactively address risks.

• Renewals: Ensuretimelycontract renewals andmaintainhigh retention rates.

To be successful in this role you will:

• Bachelors Degree in an engineering discipline

• Minimum of 10 years relevant experience in Oil & Gas Power or Heavy Industries.

• Minimum 10 years of relevant experience inAsset Performance Management technologies

• Minimum 2 years of relevant experience in enterprise solution architecture and design with references in early engagement activities that led to significant business growth

• Ability to balance technicalexpertisewith commercial strategy to foster and build deep relationships with key customers

• Experience in driving critical NPIs to position commercial requirements back to product development team

Work in a way that works for you

We recognize that everyone is different and that the way people want to work and give their best is also different for this role we can offer the following flexible working patterns:

Working with Us

Our people are at the heart of what we do at Baker know we are best whenall ofour employees are developed engaged and able to bring theirfullauthentic selves to invest in the health and well-being of our workforcetrainand reward talent and develop leaders at all levels to bring out the best in everyone.

Working for you

Our inventions have revolutionized energy for more than a century. But to continue moving forward tomorrow we know we need to push the limits today. We make it a priority to reward those who embrace change with a package that reflects how much we value their contributions. Join us and you can expect:

• Contemporary work-life balance policies and well-being activities

• Comprehensive private healthcare options

• Life Insurance Safety Net and Disability Programs

• Personalized financial program