Customer Success Manager, Enterprise

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software we empower over 200000 businesses worldwide including Brex Rippling Navan Qantas SHEIN and many more with fully integrated solutions to manage everything from business accounts payments spend management and treasury to embedded finance at a global scale.

Proudly founded in Melbourne we have a team of over 2000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price Visa Mastercard Robinhood Ventures Sequoia Salesforce Ventures DST Global and Lone Pine Capital Airwallex is leading the charge in building the global payments and financial platform of the future. If youre ready to do the most ambitious work of your career join us.

Attributes We Value

We hire successful builders with founder-like energy who want real impact accelerated learning and true ownership. You bring strong role-related expertise and sharp thinking and youre motivated by our mission and operating principles. You move fast with good judgment dig deep with curiosity and make decisions from first principles balancing speed and rigor.

Youre humble and collaborative; turn zerotoone ideas into real products and you get stuff done end-to-end. You use AI to work smarter and solve problems faster. Here youll tackle complex highvisibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you lets build whats next.

Job Location: Shanghai

Job Description:

• In line with the companys market strategy achieve growth targets for cross-border payment business take responsibility for in-depth maintenance of cross-border market clients and explore clients scenario-based potential needs in the field of cross-border finance.

• Regularly follow up on merchants daily cross-border payment transactions and understand and report on merchants operational status.

• Keep abreast of industry policies trends and relevant risk control and compliance requirements to promote the development of cross-border business.

• Collaborate with product R&D and other teams to collect organize and analyze market information and provide timely feedback and suggestions.

Core Responsibilities:

• Efficiently and promptly resolve client issues including but not limited to: pricing configuration KYC/KYB transaction monitoring etc.

• Act as an expert to provide support in data analysis and optimization to promote clients business development.

• Maintain client relationships and explore new business opportunities.

• Drive the optimization or innovation of products features and processes.

Basic Requirements: (The following information is for reference only and not an absolute standard.)

• Strong educational background; Korean & English is a must and Mandarin is preferred

• 35 years of relevant industry experience with preference given to candidates who have experience serving large enterprises.

• Detail-oriented results-driven with strong communication skills and logical thinking.

• Possess business acumen able to proactively identify client needs and pain points and explore business opportunities.

• Strong language expression skills both internally and externally with strong capabilities in information and data collection data analysis and data sensitivity.

• Proactive passionate team-oriented with strong learning ability and resilience under pressure.

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams please be aware that Airwallex will not ask for bank details sensitive ID numbers (i.e. passport) or any form of payment during the application or interview process. All official communication will come from an @ email address. Please apply only through or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit qualifications competence and talent. We dont regard color religion race national origin sexual orientation ancestry citizenship sex marital or family status disability gender or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation please let us know.

Required Experience:

Manager