Customer Success and Device Operations Coordinator

If you have experience working in a Helpdesk environment and have a background in customer support device procurement and management user account administration and general technical support this opportunity could be a great fit for you!

Location: Malaysia
Work Schedule: Malaysia business hours
Employment Type: Full-time
Salary: Competitive salary aligned with the Malaysian market
Language Requirement: Strong English communication skills are essential as you will be working with international teams and clients.

What will you do

1. Provide timely technical support and customer service.
   Manage the procurement allocation and administration of technology equipment.

2. Create modify and maintain user accounts and Access permissions.
   Track and resolve requests and incidents through ticketing systems.

3. Coordinate the device lifecycle including deployment maintenance and recovery.

4. Collaborate with internal teams to ensure an excellent end-user experience.

Were looking for candidates who have:

Previous experience in Helpdesk IT Support or Service Desk environments.
Strong customer service and communication skills.
Knowledge of hardware software and user account administration.
Excellent organizational problem-solving and proactive skills.
Conversational to professional English proficiency to interact with global teams.