Customer Service Specialist Sungai Petani Kedah

SummitNext Technologies Sdn. Bhd. is a leading Business Process Outsourcing (BPO) and technology solutions provider delivering customer experience recruitment and digital business solutions to clients across Asia-Pacific and beyond.

We are looking for passionate and customer-focused individuals to join our team as Customer Service Executives supporting one of Southeast Asias leading e-commerce platforms Shopee. If you enjoy helping customers solving problems and working in a dynamic environment wed love to hear from you.

Position

Customer Service Executive (Voice Email Live Chat)

Location: Sungai Petani Kedah

Employment Type: Full-Time

Job Responsibilities

As a Customer Service Executive you will be the first point of contact for Shopee customers delivering excellent customer service across multiple communication channels.

Your responsibilities include:

• Handle customer enquiries professionally via voice calls email and live chat.
• Assist customers with order status delivery updates returns refunds account-related enquiries and product information.
• Resolve customer concerns efficiently while adhering to company policies and service standards.
• Accurately document all customer interactions in the CRM system.
• Escalate complex issues to the relevant internal teams when necessary.
• Maintain high levels of customer satisfaction by providing timely and effective solutions.
• Meet individual and team KPIs including quality productivity customer satisfaction (CSAT) and attendance.
• Stay updated on Shopee products services promotions and internal processes
  
  Requirements
  
  • Minimum SPM or equivalent (Diploma/Degree is an added advantage).
  • Good command of Malay &English (both spoken and written).
  • Customer service call centre or BPO experience is an advantage but fresh graduates are encouraged to apply.
  • Strong communication and interpersonal skills.
  • Able to multitask and work efficiently in a fast-paced environment.
  • Basic computer literacy and typing skills.
  • Willing to work on rotational shifts including weekends and public holidays.
    
    Working Hours
    This role operates on a rotational shift schedule following operational requirements.
    Shift timings include:
    
    • 7:00 AM 4:30 PM
    • 8:00 AM 5:30 PM
    • 8:30 AM 6:00 PM
    • 9:00 AM 6:00 PM
    • 12:30 PM 10:00 PM
    • 2:30 PM 12:00 AM
    • 10:00 PM 7:30 AM
      
    
    Working Schedule:
    
    • 5 working days per week
    • 2 rotational off days per week
      
      Salary
      
      • Basic RM2000
        
      • Performance KPI (up to RM250 per month)
        
      
      Benefits
      
      • EPF Socso
        
      • Birthday Leave
        
      • Maternity leave
        
      • Annual Leave Maternity Leave Parental Leave etc
        
      • Opportunities for promotion
        
      • Professional development
        
      
      Expected Start Date:
      Immediately
    •