Customer Service Specialist Mandarin Speaker

Hi Talent Ready!

We are hiring Mandarin-speaking Customer Service Specialists for our client in Kuala Lumpur Malaysia.

In this role you will provide customer support for inquiries related to orders delivery payment product information pre-orders and general customer questions. You will communicate mainly in Mandarin while also using English in a professional working environment.

This opportunity is open to candidates with customer support experience as well as fresh graduates with relevant educational backgrounds who are eager to learn and grow in a fast-paced international support environment.

Additional Information

• Fresh graduates are welcome to apply.
• Call center experience is not mandatory but it would be an advantage.
• Candidates must be willing to work on-site in Kuala Lumpur Malaysia.
• Suitable for candidates with strong communication skills curiosity about technology and willingness to be coached.

Requirements

• C1 level Mandarin proficiency.
• B2 level English proficiency in reading writing speaking and listening.
• Bachelors Degree Diploma or equivalent qualification in any discipline.
• Minimum 6 months of customer support experience in any industry is preferred.
• Fresh graduates with a relevant degree or diploma are encouraged to apply.
• Professional or personal experience in technical troubleshooting is an advantage.
• Familiarity with mobile operating systems smartphones tablets PCs or laptops.
• Strong curiosity in understanding technology and continuous learning.
• Analytical ability to identify troubleshoot and resolve customer issues.
• Confidence in navigating multiple systems and tools to find accurate solutions.
• Ability to work independently in a fast-paced and high-demanding environment.
• Professional calm and positive attitude when handling pressure.
• Openness to feedback coaching and continuous improvement.
• Good time management multitasking prioritization and organizational skills.

Responsibilities

• Provide customer service support for inquiries related to post-order issues delivery updates payment information product pre-orders product pre-screening calls and general customer questions.
• Assist customers by answering questions related to order status order changes and delivery timeframes.
• Deliver professional and high-quality customer interactions based on client service standards.
• Meet required standards for call quality reports call audits and customer satisfaction.
• Develop and maintain strong knowledge of client-supported products.
• Accurately record customer information and required data in internal systems.
• Follow training operational procedures and quality guidelines in every customer interaction.
• Maintain awareness of the clients products services and strengths in the industry.
• Contribute to service quality and continuous improvement in customer support operations.

How to Apply

Submit your application here or send your CV to the subject:

Mandarin Customer Service - Kuala Lumpur

looking forward to collaborating with you

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